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key terms organ. chap. 9
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- 1stressexperience of opportunities and threats that people perceive as important and also perceive that they might not be able to handle them effectively
- 2burnoutpsychological, emotional, or physical exhaustion
- 3stressorsource of stress
- 4role conflictstruggle that occurs when tasks a person is expected to perform are at odds with each other
- 5role ambiguityuncertainty that occurs when employees are not sure what is expected of them and how they should perform their job
- 6overloadhaving too many tasks to perform
- 7underloadhaving too few tasks to perform
- 8problem-focused copingsteps people take to deal directly with stress
- 9emotion-focused copingsteps people take to deal with emotions and control their stressful feelings
- 10time managementprioritising and estimating techniques that allow employee to identify the most important tasks
- 11role negotiationprocess through which employees actively try to change their roles in order to reduce role conflict, role ambiguity, and overload/underload
- 12job rotationassigning employees to diff. jobs on a regular basis
- 13telecommutingwork arrangement that enables employees to work out of their homes regularly
- 14organisational supportextent to which organisation cares about well-being of members, helps them with problems and treats them fairly
- 15employee assistance programmes (EAPS)company-sponsored programmes that provide employees with counselling and other kinds of professional help
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- El usuario ha eliminado su información de asignaturas Fichas sobre key terms organ. chap. 9, creado por Usuario eliminado el 28/03/2019.
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- Usuario eliminado · mar 2019
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- Creado por Iris Freiberger · 28 mar 2019
- Copiado por Iris Freiberger · 28 mar 2019
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