Human Relations Guid Notes1.2

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KEY POINTS

- Human relations is the study of how people get along with one another

- The goal of human relations s to help people associate whit one another in positive ways

- Reinforcement is a reward that follows something you do

- Negative self talk is another name for imagined risk

- Using positive self talk is a good way to overcome the fear of imagined risks

BUILDING POSITIVE RELATIONSHIPS

Self Confidence- a feeling of trust in ones abilities, qualities, and judgment

CONSIDERATION and COMMUNICATION

-lend a hand when you can

- Notice the nice things about people

- Meet other people's needs before your own

GOOD LISTENING SKILLS

- When someone is talking to you think about what they are saying , not how you plan to respond . Try repeating what they say in your head before you respond.

- When you are in a conversation with someone do not interrupt e speaker and don't rush your response as soon as they finish talking . if you listen and think about what your going to say before you talk you'll make it more clear that you've thought about what the person has said and what you want to say

- If you're not clear on what they said try repeating it slighty different in your head. For example; if someone says " Cliff really annoys me when he acts like an expert on everything," you might respond with " So Cliff really gets under your skin?" This comment is neither critical or negative. I shows you've listened, and it gives the other person a chance to tell you more.

HOW GOOD HUMAN RELATIONS SKILLS AFFECT YOU

You'll notice that you are more open to new things and feel more comfortable in new situations more quickly. you will look at the brighter side of events and the better side of people. when problems arise you will handle them without much difficulty. In your personal life it will be easier to make friends. they will feel comfortable with you and enjoy your company. your friends will seem closer, the time you spend together ill be more enjoyable, and you will feel better about one another.

Growing self confidence is another benefit, you will learn your strength s and weaknesses and you'll develop a "I can " attitude. this means that when your faced with a challenge, you'll say " I can " instead of "I cant" . Using positive self talk in challenging situations allows you to dig right in and begin doing job, instead of worrying about the task or questioning your own ability to handle the job.

YOUR STUDIES

A winning can do attitude will carry over to your school work [ or so they hope]. With each lesson you complete you'll gain more confidence. It will no longer seem " to tough to handle ."

YOUR CARRER

If you want to succeed in you job use human relations . By using positive self talk and human relations you'll accomplish important things in your job:

- Enjoy work more

- Get along better with your coworkers and supervisors

- Be better at your job

-Find the problems at work easier to manage and less likely to affect your personal life

ATTITUDES and LEARNING

Everyone seems to recognize a good or bad attitude. However few people can put a finger on what makes a attitude good or bad. In general terms, a attitude is judged by the persons beliefs. An example of an attitude is a thought like " I don't like chines food." Chances are if this person has the chance to taste new variety of chines food he won't . Hidden attitudes are much more difficult to figure out because they're often buried deep inside our minds. Suppose you had a wonderful second grade teacher who whore a certain perfume. you may have a hidden, positive attitude towards woman who use the same perfume. When you meet a woman who uses the same perfume you will likely warm up to her very quickly.

Attitudes act like a filter for information that passes through our senses. In other words, our beliefs influence what we see, taste, smell, and touch.

If you have negative thoughts toward learning, you can solve the problem. Attitudes can be changed. You can talk yourself into becoming a good learner by changing negative self talk o positive self talk.

when exspresing feelings do it respectfully and after you have cooled off . you may have herd your mother tell you that she doesn't like your tone of voice . also your volume, can tell how important the message is or happy. Your pace is the rate at which you speak, Our pace is affected by attitudes, stress, and worries. Our attitudes are conveyed through our word choice

If you have a good attitude it will affect your work, home life, and friendships in a good way.

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Using a scale of 1 to 9, rate yourself on the following human relations skills. A rating of 1 means a very low skill level, 5 means an average skill level, and 9 means a very high skill level.

5 Honesty (being truthful in dealing with other people)

2 Self-confidence (believing you can face new situations or challenges and succeed)

7 Responsibility (accepting the consequences of your actions)

Desire to succeed (doing what it takes to accomplish your goals)

_____ Drive (keeping at a job until it’s finished)

_____ Flexibility (adapting to changing situations)

_____ Consideration (being thoughtful of others)

_____ Communication (sharing thoughts with others)

_____ Sharing (expressing your thoughts and feelings clearly to others)

_____ Listening (encouraging others to talk openly to you)

_____ Tolerance (accepting people for who they are)

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HUMAN RELATIONS - KEY POINTS

- Self-confidence is an important quality for building ew relationships

- An attitude is a set of beliefs that a person holds

- Positive attitudes help you learn faster and better, whereas negative attitudes slow learning.

- Inflection is a charge in the tone of a speakers voice

- The volume of your speech should match the situation and the message ou want to get across

- Pace is the rate at which we speak

- People communicate through their posture and movement, called body laguage

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