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1. Role of operations management

Good/service differentiation

products are made out of pure/best ingredients such a the milk, cocos, and the sugar

2. Influences

Globalisation

able to import coco from Ghana, Africa and South and central America to obtain best quality products

Technology

3. Operation process

Transformed resources

Transforming resources

The 4 vs

Technology

Task design

Monitoring, control and improvement

Warranties

Process Layout

4. Operations strategies

Quality

cost

dependability

Speed

products are made out of pure/best ingredients such a the milk, cocos, and the sugar

able to import coco from Ghana, Africa and South and central America to obtain best quality products

Innovative technologies such as CAM enables the business to manufacture chocolate bars efficiently and to reduce costs as not many amount of employees will be needed.

Chocolate bards

coco beans

sugar

milk

butter

employees to monitor

machines

factories

Volume: machines allow to manufacture quicker to meet customer demands

Variety: chocolate bars are bade in different sizes and flavors to suit different customers

assists in achieving unique chocolate particle size with the use of machines

vibrating machines to ensure large particles are not present

chocolates are deposited into mold by machines to ensure consistency, efficiency and productivity.

shaken to avoid air bubbles

sanction pads enable to pack chocolate bars into boxes faster and more neater , a process which doesn't need much employees (cost saving)

machines that weighs the chocolate and determine if it the right amount, if not it uses air to ignore(push away that particular bar) and continue the process

each machine is designed to provide a specific job also employees are allocated to specific part of the factory to ensure a flow and achieve efficiency and productivity

metal check detectors to guarantee quality

chocolate crumps are carefully tested to ensure consistency of the quality

customers are guaranteed to enjoy the exact amount of chocolate in the pack, also if customer is not satisfied they have the right to exchange or obtain the money back

processes such as pouring into molds are all monitored from separate control room to ensure quality

wrapped in 'flow wrap' which is a thin metallic wrapping that aids to keep the chocolate bars remain fresh and guarantee quality

use 'flow wrap' as it cheaper

if not delivered to shop such as vending machines (no need of logo packaging) the business boxes in white boxes to save cost of packaging the boxes too

the manufacturing is designed in such way that backing of crumps, molding and packaging is situated in different areas to ensure a flow

3 packaging lines are set to ensure speed and to manage of one runs out

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