ADR (GNED 1103) Practice for Final

1. 1An Arbitrator uses coercive power to achieve the best outcome.

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2. 2On the "Dispute Resolution Continuum" handout, negotiation and mediation are the methods whereby the parties decide their own outcome; and arbitration, judge, and jury are the methods whereby a third party decides the outcome.

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3. 3A Memorandum of Understanding (MOU) should be completed and signed before the mediation begins.

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4. 4Arbitration is an interest-based approach that helps parties in dispute determine the relevant interests for each other.

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5. 5ADRIO cites 10 items in their Code of Ethics for Mediators and Arbitrators

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6. 6ADRIO stands for Alternative Dispute Resolution Index of Ontario

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7. 7The ADRIC Rules for Arbitrators have a purpose of enabling parties involved in a dispute to reach a just, speedy, and cost-effective determination of it, taking into account the values that distinguish arbitration from mediation.

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8. 8An Agreement to Mediate should include a statement about the impartiality of the Mediator, a statement about the voluntary nature of Mediation, and the expectation of good faith discussion.

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9. 9In an escalation period, do parties try to use power to their advantage?

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10. 10Is integrative power a "given" power?

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11. 11When "you" messages that are used do they tend to blames and accuse?

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12. 12Do closed questions require only a yes or no answer?

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13. 13organizational culture refers to beliefs, values, and assumptions shared by an organization's members.

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14. 14managing conflict in an organizational setting has traditionally relied on rights-based or power-based mechanisms.

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15. 15Some stakeholders have a greater stake than others.

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16. 16Stakeholders must not consider how to design a process that will facilitate a multi-party mediation.

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17. 17Gender expectations is a culturally determined notions of how men and women are supposed to behave.

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18. 18Collective cultures is a society that value the group over the individual and emphasize an importance of harmonious relationships within the group.

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19. 19Caucusing is separating the parties and meeting with them privately

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20. 20Framing the issues is one of the steps of mediation.

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21. 21The main components of Active Listening as a Mediator are Paraphrasing, Summarizing, Reflecting, and Reframing.

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22. 22Frozen Words are absolute words that tend to provoke sensitivity in the other party, which leads to defensiveness.

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23. 23social awareness is the skill to pick on people's feelings to recognize emotional cues, verbal or non-verbal?

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24. 24yielding is resolving conflict by giving up both parties aspiration's?

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25. 25Mediation is the process in which a 3rd party negotiates a dispute between parties upon being asked to do so.

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26. 26Mediation process costs more money than conducting litigation

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Descripción

To start, Dale will throw the ball to a student. That student will be presented with a T/F question. If he/she answers correctly he/she gets 100 points... and then he/she throws the ball to another student to answer the next question. If he/she gets the answer wrong he/she loses 100 points Student with most points wins.

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dale.burt

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