Test
salesforce 211
Este test tiene tiempo límite, así que se abre en el reproductor de siempre.
Preguntas del test (14)
1What action must you take in order to set up an entitlement process?
- Aset up service contracts with contract line items and entitlements.
- Bspecify actions that you'll add to your entitlement process.
- Cdelete all pending actions in the entitlement process que.
- Dset up milestone that you will add to the entitlement process.
2Select an option below that ou would use to limit the number of records and assist wih data consistency.
- Apicklist and dependent picklist fields.
- Bcustom formula field
- Cworkflow field updates
- Drecord types and page layout
- Ecustom lookup fields and lookup filters.
3What are the 2 ways content types cannot be used in CRM content? (choose 2)
- Awith layout contents field, to control the content detail page layout.
- Bwith library rules, to limit the no. of libraries created
- Cwith validation rules, to capture complete data
- Dwith upload rules, to limit the size of content files.
4The manager in charge of setting up and maintaining Salesforce Knowledge is retiring. What 3 things does her replacement need to know? -choose 3
- Aarticle version nos. must be assigned by a knowledge manager for tracking.
- Bdata category visibility is assigned through roles and profiles.
- Cenabling certain knowledge features on a user record requires licensing.
- Dknowledge settings must be configured to allow users to create an article from a case
- Esolution category browsing must be enabled in solution settings.
5When setting up a support process that is NOT based on individual service contracts, what step need to be taken while setting up entitlements?
- Aset up service contracts
- Bset up contract line items
- Cset up both service contract and contract line items
- Dcustomize entitlement fields and the entitlements page layouts.l
6Holly created a new page layout that makes the "Type" field required. Andrew's security settings make the field read-only for him. Will he be able to edit the field?
- AVerdadero
- BFalso
7Tony is swamped and needs help. His manager suggested creating some delegated admins. If created, what priviledges can be given to the delegated admins? -choose 3
- Aassign users to specified profiles
- Bmodify the role hierarchy
- Cmanage custom objects
- Dcreate and edit users
- Emodify profile permission
8Please features from the list below that are included in live agent. - select all that apply
- Apre-chat forms and post- chat pages
- Bblock visitors by username
- Cshare tje customers screen
- Dblock visitors by ip address
- Eenable agents to include standard responses without having type each item
9Nancy has a new visual workflow. which of the ff. cant be used to deploy visual workflow? -choose 2
- Acustom button
- Bcustom link
- Cvisualforce page
- Dfield updates
- Eapex trigger
10which of the following can salesforce communities npt be used for?- choose 2
- Ause the odeas tab for community users to submit, like and promote ideas.
- Brestrict communities to only be used by internal salesforce users
- Censure that reputation level is the same accross all communities
- Dhave crowd sourced knowledge accessible in Q&A tab
11Support reps are adding tags incorrectly to CRM contents in libraries. How can you enforce standard for tags? -choose 2
- Aenable workflow to send email alert for unnamed tag
- Benable restrictive tagging
- Cguided tags
- Dchange tagging field to multiselect picklist
12which of the following os unique to salesforce knowledge?
- Asynonym search
- Bcategories
- Carticle types
- Dcustom page layouts
13Lindsey has a new employee and needs to grant them access to content, which liscense is required to use content?
- Asalesforce CRM content user
- Bsalesforce CRM content contributor
- Csalesforce CRM content creator
- Dsalesforce CRM content manager
14In a private sharing model, what is a possible reason a user can view an acct. record owner or sys. admin.?
- Aacct. records can be shared with other users using the role hierarchy.
- Buser can be granted read/write access to the user via permission set
- Ccreate a look-up relationship
- Drecord owner shares the record using sharing rules to the user
Información
- Descripción
- advance admin
- Autor
- majra “majraputr
- Idioma
- English
- Visitas
- 214
- Valoración
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