Quiz
salesforce 211
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Questions in this quiz (14)
1What action must you take in order to set up an entitlement process?
- Aset up service contracts with contract line items and entitlements.
- Bspecify actions that you'll add to your entitlement process.
- Cdelete all pending actions in the entitlement process que.
- Dset up milestone that you will add to the entitlement process.
2Select an option below that ou would use to limit the number of records and assist wih data consistency.
- Apicklist and dependent picklist fields.
- Bcustom formula field
- Cworkflow field updates
- Drecord types and page layout
- Ecustom lookup fields and lookup filters.
3What are the 2 ways content types cannot be used in CRM content? (choose 2)
- Awith layout contents field, to control the content detail page layout.
- Bwith library rules, to limit the no. of libraries created
- Cwith validation rules, to capture complete data
- Dwith upload rules, to limit the size of content files.
4The manager in charge of setting up and maintaining Salesforce Knowledge is retiring. What 3 things does her replacement need to know? -choose 3
- Aarticle version nos. must be assigned by a knowledge manager for tracking.
- Bdata category visibility is assigned through roles and profiles.
- Cenabling certain knowledge features on a user record requires licensing.
- Dknowledge settings must be configured to allow users to create an article from a case
- Esolution category browsing must be enabled in solution settings.
5When setting up a support process that is NOT based on individual service contracts, what step need to be taken while setting up entitlements?
- Aset up service contracts
- Bset up contract line items
- Cset up both service contract and contract line items
- Dcustomize entitlement fields and the entitlements page layouts.l
6Holly created a new page layout that makes the "Type" field required. Andrew's security settings make the field read-only for him. Will he be able to edit the field?
- ATrue
- BFalse
7Tony is swamped and needs help. His manager suggested creating some delegated admins. If created, what priviledges can be given to the delegated admins? -choose 3
- Aassign users to specified profiles
- Bmodify the role hierarchy
- Cmanage custom objects
- Dcreate and edit users
- Emodify profile permission
8Please features from the list below that are included in live agent. - select all that apply
- Apre-chat forms and post- chat pages
- Bblock visitors by username
- Cshare tje customers screen
- Dblock visitors by ip address
- Eenable agents to include standard responses without having type each item
9Nancy has a new visual workflow. which of the ff. cant be used to deploy visual workflow? -choose 2
- Acustom button
- Bcustom link
- Cvisualforce page
- Dfield updates
- Eapex trigger
10which of the following can salesforce communities npt be used for?- choose 2
- Ause the odeas tab for community users to submit, like and promote ideas.
- Brestrict communities to only be used by internal salesforce users
- Censure that reputation level is the same accross all communities
- Dhave crowd sourced knowledge accessible in Q&A tab
11Support reps are adding tags incorrectly to CRM contents in libraries. How can you enforce standard for tags? -choose 2
- Aenable workflow to send email alert for unnamed tag
- Benable restrictive tagging
- Cguided tags
- Dchange tagging field to multiselect picklist
12which of the following os unique to salesforce knowledge?
- Asynonym search
- Bcategories
- Carticle types
- Dcustom page layouts
13Lindsey has a new employee and needs to grant them access to content, which liscense is required to use content?
- Asalesforce CRM content user
- Bsalesforce CRM content contributor
- Csalesforce CRM content creator
- Dsalesforce CRM content manager
14In a private sharing model, what is a possible reason a user can view an acct. record owner or sys. admin.?
- Aacct. records can be shared with other users using the role hierarchy.
- Buser can be granted read/write access to the user via permission set
- Ccreate a look-up relationship
- Drecord owner shares the record using sharing rules to the user
Information
- Description
- advance admin
- Author
- majra “majraputr
- Language
- English
- Views
- 214
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