Short Answer

Justin Banks
Flashcards by Justin Banks, updated more than 1 year ago
Justin Banks
Created by Justin Banks over 6 years ago


Flashcards on Short Answer, created by Justin Banks on 08/20/2014.

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Question Answer
Compare and contrast (do both) verbal and nonverbal codes; how are they similar and different? Nonverbal: Analog, informal, symbol based Verbal: Digital, formal, signal based
Define kinesics and provide examples of kinesic behavior across cultures. 5 Types of Kinesics – Physical movements, facial expressions, postures 1. Emblems – status signal based on clothing or accessories 2. Illustrators – movement to enhance what is being said 3. Adaptors – movement satisfying physiological or psychological need - self, alter, object 4. Regulators (nodding head to move conversation along) 5. Affect displays (smile or frown)
Defend or refute the idea that persons of different races “all look alike.” (NOT SURE IF ON EXAM) Own-race bias, people recognize others of their own race better than those of other races. Being raised in mixed-race environments reduces this bias.
How does intercultural communication apprehension (ICA) affect the uncertainty reduction process? High ICA = high uncertainty - Therefore, less likely to engage in tactics that reduce uncertainty
Describe the essential differences in relationships in Eastern and Western cultures. Western: Perspective of self, short-term symmetrical reciprocity, direct face-to-face Eastern: Long-term asymmetrical reciprocity, clear difference of who is member of in-group and out-group, intermediaries used
How might one's socio-communicative style affect the uncertainty reduction process? Assertiveness: Ability to make requests, disagree, express opinions Responsiveness: Ability to be sensitive to communication of others, be a good listener, recognize needs/wants of others Being high in both will allow an individual to reduce uncertainty.
Briefly discuss the fundamental components of the culture-based situational model of conflict. Four factors come into play during intercultural conflict: 1. Individual factors a. Individualism – express emotions b. Collectivism – restrain emotions c. Power Distance – challenge parents? d. Face concerns 2. Conflict process figures a. How interaction styles play together b. Handling of emotions. Restrained/Expressive? 3. Situational features a. Relationship parameters (3 factors) i. Competitive/cooperative ii. Trust/distrust iii. Intimate/Not intimate 4. Conflict outcomes a. Effectiveness, appropriateness, satisfaction, productivity
Briefly discuss how the environmental context might affect a culture's management practices. The environmental context can affect management practices in regards to issues such as: - Information load, privacy, and orientation to nature In regards to Indonesia, a country that finds themselves controlled by external forces, incentive plans are doomed to fail. This is because employees consider market changes to be natural and arbitrary, making no sense to attribute blame or lack of incentive to specific individuals, or to reward those lucky enough during a market upturn. It simply adds randomness by implementing an incentive plan in this culture.
Briefly discuss how the cultural context might affect a culture's management practices. Factors: Collectivism - Favor teamwork and cooperation Power Distance - High power distance = top-down management, management responsible for decision making Uncertainty Avoidance - Low UA = risk and innovation favored - High UA = risk and innovation looked down upon
List and discuss the four modes of acculturation. Separation, Integration, Marginalization, Assimilation
Define and discuss cultural transmutation and how it differs from the four modes of acculturation. Cultural transmutation is when an individual identifies with a microculture formed from the native and host cultures, such as joining a gang, forming a new religion, etc. - It’s similar to the Acculturation mode Separation in that they don’t identify with either culture, but create a new one.
Define and discuss the four components of intercultural competence Knowledge component - Affective Component (willingness to communicate) - Psychomotor Features(putting knowledge and affective into action) - Situational Features (environment, 3rd party involved, status differences, previous interactions)
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