14181877
Description
Flashcards by Averil Tam, updated more than 1 year ago
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Created by Averil Tam
almost 6 years ago
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| Question | Answer |
| 1. TRUE/FALSE - When problems occur in a relationship between doctors and parents/carers, this always involves: A. The parent/carer being solely responsible through their unreasonable or excessive demands | False. The problem may relate to factors within the treating team, the environment or a condition that is difficult to treat. |
| 1. TRUE/FALSE - When problems occur in a relationship between doctors and parents/carers, this always involves: B. Unpleasant feelings being evoked | True. Difficulties in the relationship always evoke unpleasant feelings eg malice, aversion, guilt, frustration. |
| 1. TRUE/FALSE - When problems occur in a relationship between doctors and parents/carers, this always involves: C. A triangle between the child with the problem, the parent/carers and the doctor on a contextual background | True. When treating a child with a problem, there always exists a triangular relationship between that child, their parents/carers and the doctor. Problems arise in this triangle and within a background context. |
| 1. TRUE/FALSE - When problems occur in a relationship between doctors and parents/carers, this always involves: D. Non-English speaking families | False. Non-English speaking families may be at higher risk of difficulties in their relationship with doctors but this can be mitigated with extra attention to clear communication eg use of interpreters |
| 1. TRUE/FALSE - When problems occur in a relationship between doctors and parents/carers, this always involves: E. Junior staff | False. Senior staff are just as likely to encounter difficulties with parents/carers. |
| 2. Which parts of the brain are activated in situations of stress? A. Medulla, cerebellum, globus pallidus B. Hippocampus, amygdala, nucleus accumbens C. Medulla, amygdala, cerebellum D. Pons, cerebellum, amygdala E. Medulla, pons, hippocampus | B. The limbic system is activated as part of the stress or “fight or flight” mechanisms. The hippocampus, amygdala and nucleus accumbens are part of the limbic system. |
| 3. TRUE/FALSE? A. Responding angrily or trying to intimidate an angry carer may help to defuse the situation | False. This will only serve to escalate their anger as well as scare the child. The angry parent ideally should be dealt with in a calm but firm manner, be given a chance to be heard and to be able to calm down. It’s important to ensure however that they are not a threat to the medical staff or their child in which case security/police may need to be involved. |
| 3. TRUE/FALSE? B. It is important to resolve conflicts about treatment before talking to the family | True |
| 3. TRUE/FALSE? C. It is important to ensure your own safety when dealing with angry/aggressive parents | True. It is important to always ensure your own safety and have a plan in place including an unobstructed escape route (leave doors open) when dealing with angry/aggressive parents, easy access to security staff and notifying other staff who may have involvement with the family. |
| 3. TRUE/FALSE? D. It is important to protect the interests of the child even though this may escalate the parents/carers anger | True. It is important to protect the interests of the child even though this may escalate the parent/carers anger. Police or security may need to be involved if aggression towards the medical staff or child is anticipated. |
| 3. TRUE/FALSE? E. Senior staff should not be involved just because a parent or carer is being difficult | False. Senior staff should be involved early in managing difficult parents as opposed to leaving junior staff to deal with them. |
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