08 PROJECT QUALITY MANAGEMENT

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PMP PMP - All Chapters Flashcards on 08 PROJECT QUALITY MANAGEMENT, created by miguelabascal on 07/13/2013.

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Question Answer
8.1 Plan Quality Management The process of identifying quality requirements and/or standards for the project and its deliverables and documenting how the project will demonstrate compliance with quality requirements.
8.2 Perform Quality Assurance The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.
8.3 Control Quality The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.
Quality as a delivered performance or result is is “the degree to which a set of inherent characteristics fulfill requirements” (ISO 9000)
Grade as a design intent is a category assigned to deliverables having the same functional use but different technical characteristics
Precision is a For example, the magnitude for each increment on the measurement’s number line is the interval that determines the measurement’s precision—the greater the number of increments, the greater the precision.
Accuracy is an Accuracy is an assessment of correctness. For example, if the measured value of an item is very close to the true value of the characteristic being measured, the measurement is more accurate.
• Customer satisfaction Understanding, evaluating, defining, and managing requirements so that customer expectations are met. This requires a combination of conformance to requirements (to ensure the project produces what it was created to produce) and fitness for use (the product or service needs to satisfy the real needs).
• Prevention over inspection Quality should be planned, designed, and built into—not inspected into the project’s management or the project’s deliverables. The cost of preventing mistakes is generally much less than the cost of correcting mistakes when they are found by inspection or during usage.
• Continuous improvement The PDCA (plan-do-check-act) cycle is the basis for quality improvement as defined by Shewhart and modified by Deming. In addition, quality improvement initiatives such as Total Quality Management (TQM), Six Sigma, and Lean Six Sigma could improve the quality of the project’s management as well as the quality of the project’s product. Commonly used process improvement models include Malcolm Baldrige, Organizational Project Management Maturity Model (OPM3®), and Capability Maturity Model Integrated (CMMI®).
Management Responsibility Success requires the participation of all members of the project team. Nevertheless, management retains, within its responsibility for quality, a related responsibility to provide suitable resources at adequate capacities.
Cost of quality (COQ). Cost of quality refers to the total cost of the conformance work and the nonconformance work that should be done as a compensatory effort because, on the first attempt to perform that work, the potential exists that some portion of the required work effort may be done or has been done incorrectly
• Prevention (keeping errors out of the process) and inspection (keeping errors out of the hands of the customer). • Prevention (keeping errors out of the process) and inspection (keeping errors out of the hands of the customer).
• Attribute sampling (the result either conforms or does not conform) and variables sampling (the result is rated on a continuous scale that measures the degree of conformity). • Attribute sampling (the result either conforms or does not conform) and variables sampling (the result is rated on a continuous scale that measures the degree of conformity).
• Tolerances (specified range of acceptable results) and control limits (that identify the boundaries of common variation in a statistically stable process or process performance). • Tolerances (specified range of acceptable results) and control limits (that identify the boundaries of common variation in a statistically stable process or process performance).
An inspection is the examination of a work product to determine if it conforms to documented standards
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