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Description
Flashcards by Michael Riben, updated more than 1 year ago
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Created by Michael Riben
over 10 years ago
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| Question | Answer |
| What is the study of work called? | The scientific managment movement which analyzed workflows to improve efficiency and labor productivity |
| what is the most common tool of workflow analysis | Flowchart |
| what is the most common tool of workflow analysis | Flowchart |
| What are the benefits of workflow analysis? | better understanding of technology, collaborative work practices, temporal dependencies, evolution of workers roles, situational risk, related work processes |
| What are the benefits of workflow analysis? | better understanding of technology, collaborative work practices, temporal dependencies, evolution of workers roles, situational risk, related work processes |
| what are the 4 perspectives of workflow analysis? | People -person oriented Artifacts -object oriented Information -setting oriented Tasks -task oriented |
| What are the 3 methods of data collection? | Qualitative Quantitative Mixed |
| What are practical considerations of gathering data? | know and follow rules of setting manage people's expectations Stay out of way Give out project handouts Plan ahead for supply and equipment |
| what are 4 ways to collect observational data? | Qualitatitve observation data Quantitative observation data Interviews Focus groups |
| which is the most common way to collect observational data? | Qualitative observational data |
| what is qualitative observation data collection process called? | Ethnographic Observation |
| how are quantitative observational data collected? | using operational systems and detached human observers (i.e. counting events) |
| what is performance of a system related to? | The overwhelmingly to the design of the system rather than the intentions of the people work in the system |
| what is a High reliability healthcare | each patient receives the best quality care, every time |
| what does a high reliability organization need? | systems in place that are exceptionally consistent in accomplishing the goals and avoiding catastrophic errors |
| what does the acronym SMART in workflow engineering stand for? | specific, measureable, attainable, realistic, and timebound |
| what does the acronym SMART in workflow engineering stand for? | specific, measureable, attainable, realistic, and timebound |
| what are 2 important takeaways for culture of improvement? | workflow engineering can be performed in smaller systems in large orgs, and orgs need to have this improvement mindset for lasting impact |
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