5556808
Description
Flashcards by Jonas Klint Westermann, updated more than 1 year ago
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Created by Jonas Klint Westermann
almost 8 years ago
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| Question | Answer |
| Name the 7 components of skilled communication. | - Should be transactional. - Should be goal-directed. - Should be interrelated (simultaneous) - Skills should be appropriate to the situation. - Skills should be identifiably units of behavior. - Behaviors are learned. - Skills are under cognitive control. |
| Name the three mediums, and explain them. | - Presentational (voice, body, face) - Representational (books, paintings, pictures) - Technological (internet, phone, tv, radio) |
| What are codes, and name an example. | - Signs and symbols specifying specific rules. - Examples: French, sign-language, cultural codes. |
| What is noise? Give examples. | Any interference with the success of the communicative act. Examples: Body language, lack of eye-contact. |
| What is context? | Physical setting, social aspect, chronological, cultural, relationship (including status). |
| Name three factors in relationship negotiation. | - Affiliation (liking) - Dominance (eye-contact, politeness, hesitance) - Intensity |
| Name, and explain, the five knowledge schemas. | - Self-schema (knowledge of self) - Event schema (where are you, what is the situation) - Roles (expectations due to roles) - Causal (if I do x, the y will happen) - Person (social categorization of others, stereotypes) |
| Examples of what people bring to social encounters as baggage. | - Assumption - Emotions - Expectations - Experiences - Motives - Values |
| What is emotional intelligence? | The ability to understand and manage your own and other's mood and emotions. |
| Name and explain the types of non-verbal communication (book) | - Haptics (physical touch) - Kinesics (body movement: gestures, head nods, posture, facial expression, eye contact) - Proxemics (through personal space) - Physical characteristics (body shape, size) - Environmental factors (social surroundings) - Vocalics (communication through non-verbal elements of speech such as pitch, intonation, etc) |
| Name and explain the types of non-verbal communication (article) | Paralanguage (what lies between verbal and NVC) - Vocal qualifiers: Volume, pitch, intonation - Vocalization: 'Ahem' 'Uhm', etc. Fillers. Non-verbal messages - Eye-contact - Facial expressions - Gestures (head movements etc) - Timing (who initiates) - Touching - The language of space - Appearance - Silence |
| Explain difference between pitch, volume, intonation, stress | Pitch: Relative highness or lowness of the voice. Volume: How high it is being said. Intonation: Variation in pitch Stress: Where to emphasize on the word. |
| Explain the three circles of English as a lingua franca. | Inner circle: English as L1/mother tongue. UK, US. Outer circle: English as L2, second language (India) Expanding circle: English used, but not as L1 or L2. (DK, GE, etc) (Dual context: countries with both 'outer' and expanding characteristics) (IBL: English as international business language) |
| Name the four possible employee responses to switching to English. | Focus on buy-in and belief. - Oppressed - Frustrated - Indifferent - Inspired |
| Name the types of miscommunication. | - Total lack of understanding - Distortion of the message - Inappropriateness/cultural insensitivity - Insufficient vocabulary |
| Specific vs diffuse cultures. | Specific: Direct, to the point, precise, blunt, could be perceived as aggressive. Western. Diffuse: Indirect, evasive, aimless, could be perceived aloof, shy. Asian. |
| Name the three important factors of self-disclosure. | - Emotional timing. - Relevance timing. - Situational timing. |
| Five step process to self-disclosure. | - Build foundation of self-knowledge. - Consider relevance to the task - Keep disclosures genuine - Understand cultural and organizational context. - Delay of avoid overly personal revelations. |
| Communication strategy: Explain Grice's maxims. | The maxim of quantity: try to be as informative as possible and give the information needed. No more. The maxim of quality: try to be as truthful as possible. The maxim of relation: try to be as relevant as possible. The maxim of manner: try to be as clear, brief, orderly as possible. |
| Name the 6 specific listening strategies. | - Discriminative listening (look for reaction) - Comprehension listening (try to understand) - Evaluative listening (try to form opinion) - Appreciative listening (seek emotional satisfaction) - Empathic listening (try to demonstrate compassion) - Dialogic listening (listen to create meaning) |
| Two overall listening strategies. | Top-down: Listening taps into background knowledge, situation, context Bottom-up: Language based. Look for detail, specific words. |
| What is reflection? | Statements in the interviewer's own words that encapsulate the words of the interviewee. |
| What is persuasion? | Persuasion is influence when there is resistance. Or "the conscious manipulation…to induce others to take action" E.g. getting a friend to hang out, making suggestions to boss. |
| What is two-way persuasion called? | A negotiation. |
| Name the six main purposes of pursuasion. | - Adoption (start new...) - Continuance (keep doing...) - Improvement (do it better...) - Deterrence (Don't...) - Discontinuance (Stop...) - Reduction (Do it less...) |
| Consider the time aspect of persuasion success. | - Instant success. - No change. - Increased resistance. - Delayed success (sleeper effect) |
| Effective team performance affected by what factors. | - External conditions - Resources of group members. - Structure of the group. - Group process - Group task - Group composition |
| Explain the Johari window model. | Four quadrants which illustrates one person. - Open area (what is known to self and known to others) - Blind area (what is unknown to self, but known to others) - Hidden area (what is known to self, but not known to others) - Unknown area (what is unknown to yourself and others) |
| Explain the ACE model. | Analysis of your 'voice'. - Signature voice (where you want to be) - Driving voice (high voice for self, low voice for others) - Supportive voice (low voice for self, high voice for others) - Passive voice (low voice for both) ACE: Find you assumptions, communication strategies, and energy. Identify your strengths and weaknesses. |
| What are open questions better at than closed? | - More accurate - Better at promoting self-disclosure |
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