Chapter 19 Key Terms

Question	Answer
Business Process Reengineering (BPR)	the process of combining information technology to create new and more effective business processes that will lower costs, eliminate unnecessary work, upgrade customer service, and increase speed to market
Data Mining	a form of analysis in which statistical techniques are used to uncover answers to important questions about business operations.
Downsizing	any management action that reduces employment upon restructuring operations
Enterprise Resource Planning (ERP) System	a packaged software program that allows a company to (1) automate and integrate the majority of its business processes, (2) share common data and practices across the entire enterprise, and (3) produce and access information in a real-time environment
Open-Book Management	a philosophy about increasing a firm's performance by involving all workers and by ensuring that all workers have access to operational and financial information necessary to achieve performance improvements
Organizational Memory	the aggregation of data, facts, experiences, and lessons learned that is important to an organization's existence
Reality Mining	Collecting and analyzing technology-based data as they relate to social behavior
Strategic Alliance	an agreement between two or more firms with complementary core competencies to jointly contribute to the supply chain

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