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Hotel Positions
- Guest Service/Entry Level
- Front Desk Clerks: As the name implies, these employees man
the reception area, which is the first place guests go when they
arrive at a hotel. As a front desk clerk you'll need to verify a
guest's reservation. If the guest doesn't have a reservation,
you'll need to check room availability.
- Porters: These employees also used to be called
bellhops, and in some hotels they still are. They
usually dress in uniform, so that guests recognize
that they are employees of the hotel.
- Concierges: At full service and high end or luxury hotels, concierges are
available to act as liaisons with guests. If a guest needs a specific service,
such as a babysitter, the guest can contact the concierge, who will
coordinate the execution of this service. Other services the concierges
assist with include making arrangements for dry cleaning and laundry,
purchasing show tickets, and making reservations at local restaurants.
- Housekeeping: Nothing reflects worse on a hotel than
dirty rooms or an unclean lobby area. Hotels rely on
repeat business, and guests usually won't return to a
hotel they think is dirty.
- Maintenance A hotel maintenance person will ensure
that just about everything in the hotel is in proper
working order. Daily tasks may include changing light
bulbs, removing waste and painting.
- Front Desk Clerks: As the name implies, these employees man
the reception area, which is the first place guests go when they
arrive at a hotel. As a front desk clerk you'll need to verify a
guest's reservation. If the guest doesn't have a reservation,
you'll need to check room availability.
- Advanced Positions
- Supervisor of Guest Services: As the supervisor of guest services, you may be responsible
for hiring staff members that provide housekeeping services, front desk personnel,
reservations coordinators, or concierges. All of these duties depend on what kind of hotel
you are working for and the structure it has in place.
- Front Desk Supervisor: The front desk supervisor
manages the front desk workers. You may need to
hire, fire, or discipline these workers.
- Housekeeping Supervisor: If you've worked for several years as a housekeeper, you may be able to
be promoted to supervisor. In this position you may be in charge of hiring housekeepers and training
them.
- Administrative
- Marketing and Advertising: The marketing and
advertising coordinator is in charge of promoting the
hotel to the community through various advertising
channels, depending on the marketing and
advertising budget.
- Accounting: Accounting staff
members are in charge of making
sure that the hotel is properly
recording all of its income and
expenses, paying its bills, taxes,
and employees.
- Purchasing: Purchasing employees
look at the usage of items used for
running the hotel and make sure
there are plenty of those items in
stock to meet guests' needs.
- Event Planner: Many hotels have
conference rooms, ballrooms, dining
halls, or other spaces that they rent
out to businesses and individuals for
events such as weddings, seminars,
and similar occasions.
- Assistant Hotel Manager: The assistant
manager performs administrative work for
the manager, overseeing a lot of the
operations and also compiling and
preparing a lot of the reports and budgets
the hotel uses.
- Hotel Manager: The hotel manager is usually
where the "buck stops." He or she is ultimately in
charge of all aspects of the running of the hotel. If
the hotel is getting fewer guest visits, the manager
will need to explain what caused this drop and
have a plan in place to recover the income.
- Marketing and Advertising: The marketing and
advertising coordinator is in charge of promoting the
hotel to the community through various advertising
channels, depending on the marketing and
advertising budget.
- Supervisor of Guest Services: As the supervisor of guest services, you may be responsible
for hiring staff members that provide housekeeping services, front desk personnel,
reservations coordinators, or concierges. All of these duties depend on what kind of hotel
you are working for and the structure it has in place.
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