Zipcar Leadership Program

tgarton
Mind Map by tgarton, updated more than 1 year ago
tgarton
Created by tgarton over 6 years ago
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Description

A summary of all the modules and key points from the leadership development program 2013 - 2014

Resource summary

Zipcar Leadership Program
1 CONNECT
1.1 Communication styles
1.1.1 Your archetype
1.1.2 Audience archetype
1.2 Matching
1.2.1 Behaviours
1.2.2 Key words
1.3 Intention & Impact
1.3.1 Verbal & non verbal
1.3.2 Internal & External Noise
1.4 Status
1.4.1 Aggressive i+ u-
1.4.2 Assertive i+u+
1.4.3 Manipulative i-u-
1.4.4 Passive i- u+
2 RUN THE SHOW - Leaders vs Managers
2.1 LEADER
2.1.1 copes with challenges
2.1.2 INSPIRES & sets direction
2.1.3 aligns & motivates people
2.1.4 DOES THE RIGHT THINGS
2.1.5 Transformational
2.1.6 Sell
2.2 MANAGERS
2.2.1 Copes with complexity
2.2.2 Plans & Budgets
2.2.3 Organises & staffs
2.2.4 Controls & problem solves
2.2.5 Structure & efficiency
2.2.6 Good soldier / accepts the status quo
2.2.7 DOES THINGS RIGHT
2.2.8 Authority / Discipline
2.2.9 Tell
3 GROW
3.1 Learning styles
3.1.1 Activist - learn as you go
3.1.2 Reflector - observation and reflexion
3.1.3 Theorist - form and process ideas. Integrate into logical theories
3.1.4 Pragmatist - apply theories, experiment, practice
3.2 Barriers to learning
3.2.1 External
3.2.2 Internal
3.3 Stages of learning

Annotations:

  • The leader/manager must help individuals understand where they are in the model against the requirements outlined  Provide clear honest evaluation of current performance
3.3.1 Unconscious incompetance

Annotations:

  • Dont know any better  - need help, support and development
3.3.1.1 Conscious incompetance

Annotations:

  • Comes from feedback and acknowledgement
3.3.1.1.1 Conscious competance

Annotations:

  • Actively aware and take actions to improve with new skills or behaviours
3.3.1.1.1.1 Unconscious competance

Annotations:

  • Skills and behaviours are second nature Autopilot
3.4 M.E. G.R.O.W MODEL
3.4.1 Measure - What is the role/ task
3.4.2 Evaluate - capability

Annotations:

  • See CAPACITY AND CAPABILITY
3.4.3 Goals - connect capability to role / task
3.4.4 Reality - consider learning and communication styles
3.4.5 Options - consider matching actions
3.4.6 Who what why when - create a plan
3.5 Myers Briggs Layer
3.5.1 TYPE 1: Extraversion, Sensing, Thinking, Judging
3.5.1.1 Discuss or do
3.5.1.2 Experience
3.5.1.3 Logic, problem solving
3.5.1.4 Sticks to the plan
3.5.2 TYPE 2: Introversion, Intuition, Feeling, Perceiving
3.5.2.1 Builds mental nodes
3.5.2.2 Sees patterns, connects meaning and facts
3.5.2.3 Person-centred understanding & acceptance
3.5.2.4 Adapts to the demands of the situation
3.6 V.A.K Layer
3.6.1 Visual
3.6.2 Auditory
3.6.3 Kinaesthetic
4 BUILD
4.1 Message

Annotations:

  • Am I clear about the intent of my story Do I know the impact it will have Is my message clear and simple
4.2 Characters

Annotations:

  • Who are the characters What archetypes do they fulfill What are their attributes - are the accessible to my audience
4.3 Plot

Annotations:

  • What happens in my story What is teh timeline of events When are the key moments
4.4 Conflict

Annotations:

  • Where are the moments of conflict Are there points where my characters have to make decisions Does my story have drama
4.5 1. What is the problem?
4.5.1 Inciting event

Annotations:

  • event that causes main character to face challenge
4.6 2. What have we tried to resolve the issue?
4.7 3. What do we want the outcome to be?
4.7.1 Climax

Annotations:

  • Main character reaches end of struggle  Resolution  - positive or negative
4.8 The ART of PERFORMANCE

Annotations:

  • The teller can only influence how the audience understand the message using these "tools" Create emotion Engage Inspire Links back to communication styles, status
4.8.1 Expression
4.8.2 Movement
4.8.3 Prepare
4.8.4 Eye contact
4.8.5 Relax and be YOU
5 SHARE - DELEGATION
5.1 CAPACITY & CAPABILITY
5.1.1 Low capacity : High capability
5.1.1.1 High capacity : High capability
5.1.1.1.1 High capacity : Low capability
5.1.1.1.1.1 Low capacity : Low capability
5.1.2 Skill set, interests, experience
5.2 Important tasks vs Urgent tasks
5.2.1 1. I am clear on the task
5.2.2 2. Someone else is better placed to complete task
5.3 Clear & Specific
5.4 Detail, clarify, confirm
5.5 Build accountability - Set expectations & deadlines
5.6 Match the impact & intent
5.6.1 What are their archetypes/personality
5.6.2 What archetype will I need to employ to bring balance
5.6.3 What are the right actions based on archetypes
5.6.4 What level of touch points / contact is appropriate
5.7 SUPPORT: Review, follow up & feedback
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