Automatic Teller Machine System

Description

Mind Map on Automatic Teller Machine System, created by courtneycharlton on 29/07/2014.
courtneycharlton
Mind Map by courtneycharlton, updated more than 1 year ago
courtneycharlton
Created by courtneycharlton almost 10 years ago
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Resource summary

Automatic Teller Machine System
  1. Human/ATM Interface
    1. Facilitates for Disabilites
      1. Braille
        1. Headphone Jack
          1. Personal Safety Risk
            1. Can't independently use the Machine
        2. Audio
          1. Audible Instructions
            1. Miscommunication
          2. Access Issues
            1. Insufficient Funds
              1. Eats the card
            2. Advertising
              1. Confusion
                1. Lack of Concentration
                  1. Fatigue
                    1. Emotional Stress
              2. Display
                1. Lighting
                  1. Location
                    1. Risk of being Robbed
                      1. Security Caution
                2. 24 Hr Availability
                  1. Banks Closed
                    1. No assistance
                3. Operating System
                  1. Windows XP
                    1. Viruses
                      1. Data Loss
                      2. Fail to upgrade
                        1. Security Issues
                          1. Users are at Risk
                      3. Interface Design
                        1. Poor Performance
                          1. System Failure
                          2. Functionality
                            1. Data Not Available
                            2. Costly
                            3. Instruction Manual
                              1. Misinterpreted
                                1. User friendly
                                2. Financial Transaction
                                  1. Failed Messaging system
                                    1. No Authorisation
                                  2. Software Security
                                    1. Vulnerability weaknesses
                                      1. Hackers break into the system
                                        1. Conduct a risk Assesment
                                  3. Maintenance
                                    1. Hardware
                                      1. Hardware Performance
                                        1. Keyboard Issues
                                          1. Screen Issues
                                          2. Chip card reader
                                            1. Failure to read card
                                              1. Failure to Identify User
                                            2. Record Printer
                                              1. No record of Transaction
                                                1. No proof
                                            3. Upgrade
                                              1. New compliant equipment
                                                1. Faulty equipment
                                              2. Not Up-gradable
                                                1. Dispose old ATM
                                                  1. Hacker and thieves obtain system
                                              3. Software
                                                1. Programming
                                                  1. Checking your balance
                                                    1. Central Server cant be consulted
                                                  2. Network
                                                    1. Connectivity Problems
                                                  3. Malfunction
                                                    1. Maintanace Engineer
                                                      1. Irregular Checkups
                                                        1. Not documented correctly
                                                          1. Time Management
                                                            1. Components fail
                                                        2. Modified
                                                          1. Safety assessment
                                                        3. Procedures
                                                          1. Not following protocol
                                                            1. Loss of job
                                                      2. Database Management System
                                                        1. Storing Data
                                                          1. Overloaded Servers
                                                            1. System Failure
                                                              1. Decrease System Performance
                                                            2. Security Protocols
                                                              1. Confidentiality
                                                                1. Hacking the System
                                                                  1. Identity Theft
                                                              2. ATM Remote Access
                                                                1. Security Networks
                                                                  1. Intercept Data transfers
                                                                2. Access Restriction
                                                                  1. Staff Inability
                                                                3. Banking Management System
                                                                  1. Transaction Reports
                                                                    1. Failure of the system
                                                                      1. Data Loss
                                                                    2. Details Automatically Update
                                                                      1. Easily Accessible
                                                                        1. Security Issues
                                                                        2. Deleting data
                                                                        3. Allows customers to visit any Branch
                                                                          1. Usage Fee
                                                                          2. Transaction
                                                                            1. Cash Storage
                                                                              1. Funds in ATM Unavailble
                                                                              2. Bank Slips
                                                                                1. Human Data Input
                                                                                2. Cheques
                                                                                  1. Human Error
                                                                              3. Legal Reguirements
                                                                                1. ATM Usage Fee
                                                                                  1. Insufficient Funds
                                                                                    1. Cant withdrawal money
                                                                                  2. Cryptoprocesso
                                                                                    1. Tamper Resistance
                                                                                      1. Fraud
                                                                                        1. Bank will be Liable
                                                                                    2. Withdrawal Limit
                                                                                      1. Security Reasons
                                                                                        1. Fraud
                                                                                      2. Security and Safety
                                                                                        1. Location
                                                                                          1. Lighting
                                                                                            1. Landscape
                                                                                              1. Legal Liability
                                                                                        2. Duty of Care
                                                                                          1. Failure to observe DOC
                                                                                            1. Injury
                                                                                          2. Opening Hours
                                                                                            1. Closed Bank
                                                                                          3. Humans
                                                                                            1. ATM Manufactures
                                                                                              1. New Products
                                                                                                1. Faulty Equipment
                                                                                                  1. Not tested or Logged
                                                                                                    1. Damage to the system
                                                                                              2. Maintanance Engineer
                                                                                                1. Installation
                                                                                                  1. Risk Management Costs
                                                                                                2. Foreign Visitors
                                                                                                  1. Unable to read Instructions
                                                                                                    1. Emotional Stress
                                                                                                      1. Confusion and frustration
                                                                                                  2. Branch Tellers
                                                                                                    1. Collect Cheque
                                                                                                      1. Misplace Documents
                                                                                                        1. Fraudulent
                                                                                                    2. Card Scanners
                                                                                                      1. Duplicating Credit Cards
                                                                                                        1. Identity Theft
                                                                                                          1. Stealing Data
                                                                                                    3. ATM Policy
                                                                                                      1. Employees
                                                                                                        1. Policy Breach
                                                                                                          1. Legal Action
                                                                                                            1. Lose of Job
                                                                                                        2. Security
                                                                                                          1. Customer Information
                                                                                                            1. Employee Interaction
                                                                                                              1. Access to sensitive information
                                                                                                          2. Video Surveillance
                                                                                                            1. Perimeter of ATM
                                                                                                              1. Risk Management
                                                                                                                1. No protection
                                                                                                                  1. Safety Risk
                                                                                                            2. Alarm System
                                                                                                              1. Tested and Logged?
                                                                                                                1. Unauthorized tampering
                                                                                                                2. Monitored
                                                                                                                  1. Flat Battery
                                                                                                                    1. No alarm signal
                                                                                                              2. Mechanial System with Human-Supervisory Control
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