Thank you for calling COR. This is "x" how may I help you?

Description

PT mind map
brizia arce
Mind Map by brizia arce, updated more than 1 year ago
brizia arce
Created by brizia arce over 6 years ago
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Resource summary

Thank you for calling COR. This is "x" how may I help you?
  1. Yes, how much is PT?
    1. Great question. First may ask who I am speaking with?
      1. Hi "x" to give you an accurate price do you mind telling me what you're looking to have treated & what is stopping you from doing it?
        1. Yes it was...
          1. No
            1. No worries, then were you hoping to use health insurance or pay out of pocket?
              1. Out of pocket
                1. Yes, out of pocket is $100/session
                2. Health insurance
        2. Yes, I'm having "x" pain.
          1. I'm sorry to hear that. Luckily, Dr. "x" specializes in treating "x". Great work taking the !st step to returning to the things you love!
            1. How long has this been going on for?
              1. I'm so sorry to hear that. Well I know "x" can help you/loved one recover from "x" & get you feeling better!
                1. First, let me get your first & last name.
                  1. Hi "x", would you like to come in ASAP or di d you have a specific day & time you'd like to come in?
                    1. ASAP
                      1. Sure thing, Dr "x" has an opening on "x". Would you like me to schedule you?
                        1. Yes
                          1. Great! Next let me get your health insurance provider, member ID, & DOB
                            1. Perfect. Let me look into your health insurance benefits. When is a good time to call you back & discuss these details with you?
                              1. "x" time
                                1. Okay, we will send you the waiver we need filled out prior to the 1st appointment
                                  1. ok
                                    1. Last thing, how did you hear about us?
                                      1. Perfect "x" you are all set for an appointment with Dr. "x" @"x"
                          2. No
                        2. Specific day
              2. Yes I'd like to schedule for a PT appointment
                1. I have "x" insurance, do you take it?
                  1. What type of treatment do you do?
                    1. Great question. May I ask who am I speaking with? Is this treatment for your or for a loved one?
                      1. Yes, "x"
                        1. Nice to meet you "x". All of our treatments are individualized 1:1 with the physical therapy doctor. To give you more specifics, what are you looking to have treated?
                          1. "x"
                            1. I'm sorry to hear that. Luckily, Dr. "x" specializes in treating "x". Great work on taking the 1st step to returning to the things you love!
                              1. How long has this been going on for?
                                1. I'm so sorry to hear that. Well I know Dr. "x" can help you/loved one revocer from "x" & have helped many like you!
                        2. My loved one
                          1. I'm so sorry to hear that, but good work on making the 1st step to helping them.
                      2. Do you treat "x" pain?
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