15502486
Description
Mind Map by María Fernanda Zamora, updated more than 1 year ago
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Created by María Fernanda Zamora
over 5 years ago
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Telephoning
- Caller
- Is Mr./Ms. available, please?
- Could I speak to Mr. / Ms.?
- Hello, I'd like to speak to...
- Hello, I'd like to speak to...
- Could I speak to Mr. / Ms.?
- Is Mr./Ms. available, please?
- Operator
- Could you just hold the line, pls?
- I'll check if she/he is in available...
- May I pass on the message?
- May I pass on the message?
- I'll check if she/he is in available...
- Could you just hold the line, pls?
- Asking for clarification
- Could you say that again please?
- Do you mean?
- In other words..
- In other words..
- Do you mean?
- Could you say that again please?
- Leaving messages
- Ok. please tell him/her that...
- I'll pass on the message as soon as
- May I leave a message, please?
- May I leave a message, please?
- I'll pass on the message as soon as
- Ok. please tell him/her that...
- Apologizing
- What seems to be the problem?
- I'm terribly sorry about that
- I'll make sure it won't happen again
- I'll make sure it won't happen again
- I'm terribly sorry about that
- What seems to be the problem?
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