15624959
Description
Mind Map by Lala Corredor, updated more than 1 year ago
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Created by Lala Corredor
over 7 years ago
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COMMUNICATION SKILLS
- Research shows that good communication skills are a big factor in job success.
- Because
- Your thoughts and ideas can be misinterpreted if you can't express yourself clearly, whether
verbally or in writing. And not knowing your audience well enough can cause confusion too.
- Elements of the
communication
process
- The source
- He is the speaker.
- need to be clear about why
you're communicating, and
what message you want to
convey.
- You must also be confident
that your information is
accurate, and useful to your
audience
- You must also be confident
that your information is
accurate, and useful to your
audience
- need to be clear about why
you're communicating, and
what message you want to
convey.
- He is the speaker.
- Encoding
- Means putting your message
into the right style and
format for your audience to
understand it easily.
- Check that the content is
only the necessary one.
- Check that the content is
only the necessary one.
- Means putting your message
into the right style and
format for your audience to
understand it easily.
- The channel
- Every communication channel has
different strengths and
weaknesses, so make sure you use
the one that fits your message best.
- Every communication channel has
different strengths and
weaknesses, so make sure you use
the one that fits your message best.
- Decoding
- is the process of reading or
listening to a message, and
getting meaning from it.
- You must get your audience to
decode your message with the
greatest accuracy.
- You must get your audience to
decode your message with the
greatest accuracy.
- is the process of reading or
listening to a message, and
getting meaning from it.
- The receiver
- You need to consider the
receiver of your message and
the context they'll receive it in.
- People bring their own situations,
ideas and feelings to your message,
and these will influence their
understanding of it.
- People bring their own situations,
ideas and feelings to your message,
and these will influence their
understanding of it.
- You need to consider the
receiver of your message and
the context they'll receive it in.
- The source
- Elements of the
communication
process
- Your thoughts and ideas can be misinterpreted if you can't express yourself clearly, whether
verbally or in writing. And not knowing your audience well enough can cause confusion too.
- Because
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