Communication

Description

communication skills Flashcards on Communication, created by marinamcantwell on 19/05/2013.
marinamcantwell
Flashcards by marinamcantwell, updated more than 1 year ago
marinamcantwell
Created by marinamcantwell almost 11 years ago
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Resource summary

Question Answer
Communication can be defined as the process by which ideas, information, opinions, attitudes and feelings are conveyed from one person to another. The communicator or sender is the person who initiates communication by sending a message.
The receiver is the person who completed the communication by receiving the message and responding to it. Context sender Medium Channel Receiver Encodes Message Decodes Feedback Noise
Communication is fluid constantly changing Communication in workplace, Planning : think carefully about your objectives before communicating
Sender: Organise your ideas and express them carefully Receiver: Put your self in the receivers shoes.
Encoding/Decoding Before any piece of information can be transmitted it has to be encoded. Either verbally or non verbally The process of making sense of the message is called decoding
Noise is anything either physical or psychological, that interferes with the communication process at any point Context: All communication is context bound. this means that time and place can have a significant impact on its outcome.
Feedback The communication loop is completed when the receiver responds to the message. Feedback is Important as it enables the communicator to understand whether the message has been understood and accepted. Feedback can be either negative or positive.
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