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Created by marinamcantwell
over 12 years ago
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| Question | Answer |
| Communication can be defined as the process by which ideas, information, opinions, attitudes and feelings are conveyed from one person to another. | The communicator or sender is the person who initiates communication by sending a message. |
| The receiver is the person who completed the communication by receiving the message and responding to it. | Context sender Medium Channel Receiver Encodes Message Decodes Feedback Noise |
| Communication is fluid constantly changing | Communication in workplace, Planning : think carefully about your objectives before communicating |
| Sender: Organise your ideas and express them carefully | Receiver: Put your self in the receivers shoes. |
| Encoding/Decoding Before any piece of information can be transmitted it has to be encoded. Either verbally or non verbally | The process of making sense of the message is called decoding |
| Noise is anything either physical or psychological, that interferes with the communication process at any point | Context: All communication is context bound. this means that time and place can have a significant impact on its outcome. |
| Feedback The communication loop is completed when the receiver responds to the message. | Feedback is Important as it enables the communicator to understand whether the message has been understood and accepted. Feedback can be either negative or positive. |
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