Behavior is
influenced by the
individual, the
job, the work
group, the
organization,
and the culture.
Personality is an individuals
relatively stable characteristic
patters of thought, emotion and
behavior and the psychological
mechanisms that support and
drive those patterns
Trait Models "The Big Five" - personality is composed of a relatively stable set of traits or dimensions
Openness to
Experience - The extent
to which people seek
new experiences and
their awareness of their
thoughts
Conscientiousness
- these people are
dependable and
conform to social
norms
Extroversion -
outgoing and
assertive
Agreeableness
- likeable,
cooperative and
considerate
Neuroticism -
emotional
stability
Myers-Briggs Type Indicator
Extroversion/Introversion(E/I)
- how the individual acts
socially
Sensing/Intuiting (S/N)
how people prefer to
collect information
Thinking/Feeling
(T/F) how
people evaluate
information
Judging/Perceiving
(J/P) - how people
like to make
decisions
Other personality traits:
self-esteem,
machiavellianism (ends
justify the means), locus
of control
The Conditional Reasoning Approach
Individuals interpret
what happens in their
social environment
based on their
individual dispositions
The Cognitive-Affective Processing System of Personality
Mental representations
which are defined as
interpretations of people
and situations, goals,
expectancies, memories
and feelings
Dealing with "Difficult" People
1. Create a rich picture of the
problem person 2. Reframe
your goals 3. Stage the
encounter 4. Follow Up