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Marknmove

Description

Trugs Workflow
Ritesh Kumar
Mind Map by Ritesh Kumar, updated more than 1 year ago More Less
dingtombing
Created by dingtombing over 8 years ago
Ritesh Kumar
Copied by Ritesh Kumar over 8 years ago
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Resource summary

Marknmove
  1. CUSTOMER
    1. Type of Goods
      1. Type of Truck
        1. Small, Medium, Big
        2. Delivery Time
          1. 1/2/3/4/5/6
          2. Type of advertisement
            1. Fridge/AC/TV/Wi-Fi/Washing Machine, etc
            2. How to contact Transporter/ Adviterser/ customer
              1. Calls/Chat/Email/Justdial
            3. NON TECH
              1. OPERATIONS
                1. Transporter Identification
                  1. Primary Search
                    1. Web(justdial, etc)
                      1. Surfing
                        1. Intern
                        2. Walk-in (AM)
                          1. Referral/Calls(CS)
                            1. Area based (SAM)
                          2. Transporter Onboarding
                            1. Verification
                              1. Basic Parameter
                                1. Year of Manufacture, transport permit, usual routes, Type Goods carrying, Willingness to join Trugs, willingness to grow business
                              2. Photography
                                1. Specific Set > Check > Upload
                                2. Board
                                  1. Flex
                                    1. Light
                                    2. Contract Signing
                                      1. Website Listing
                                      2. Truck Upgradation
                                        1. Truck Audit
                                          1. Proper Maintenance
                                            1. Customer's Feedback
                                              1. Photograph
                                                1. Visual Inspection
                                                2. Good Relationship
                                                3. Revenue
                                                  1. Good Collection
                                                    1. No Colection Problem
                                                    2. PG Owner
                                                      1. Good Behaviour
                                                    3. Inventory Management
                                                      1. Kit Deliver
                                                        1. Sticker System (confirmation from CS)
                                                          1. Pasting of the advertisement
                                                        2. Kit Accounting
                                                          1. Branding
                                                            1. Stationery
                                                            2. Invoicing Management
                                                              1. Customer Confirmation
                                                                1. Transporters Confirmation
                                                                  1. Invoice > Online/Offline
                                                                    1. Payment
                                                                      1. Online
                                                                        1. Offline
                                                                          1. Follow Up
                                                                            1. Confirmation
                                                                            2. Visit Collection
                                                                        2. Dispute Management
                                                                          1. Customer
                                                                            1. Late Delivery
                                                                              1. Breakage/ Spoilage/ Damge
                                                                                1. Theft
                                                                                  1. Non Acceptance of items at other end
                                                                                  2. Internal IT Device finance issue
                                                                                    1. Accidents
                                                                                      1. Mishaps by truck
                                                                                        1. Truck Went Missing
                                                                                        2. Field People Management
                                                                                          1. Training
                                                                                            1. Tool Kit
                                                                                              1. Video
                                                                                                1. PPT
                                                                                                2. Activity Allotment
                                                                                                  1. Area Allotment
                                                                                                    1. Weekly Agenda
                                                                                                    2. City Expansion Plan
                                                                                                      1. Intern Hiring
                                                                                                        1. Study of City
                                                                                                        2. Go Down Identifcation For pickup locations
                                                                                                          1. Tie Up
                                                                                                            1. Audit
                                                                                                              1. Assistance
                                                                                                            2. MARKETING
                                                                                                              1. Offline
                                                                                                                1. Pamphlet, Kirana Stores, Chaiwala
                                                                                                                2. Online
                                                                                                                  1. Social Media (Facebook, etc)
                                                                                                                  2. Tie ups
                                                                                                                    1. SME,MNC, Corporate
                                                                                                                  3. FINANCE
                                                                                                                    1. Payment of Salaries
                                                                                                                      1. Advertisers
                                                                                                                      2. HR
                                                                                                                        1. Employer
                                                                                                                          1. Vendor Document
                                                                                                                            1. Drivers
                                                                                                                            2. CUSTOMER SUPPORT
                                                                                                                              1. Client Help
                                                                                                                                1. Transporter Identifification
                                                                                                                                  1. Goods
                                                                                                                                    1. Assisted Visit
                                                                                                                                      1. Godowns
                                                                                                                                      2. Invoicing
                                                                                                                                      3. ADvertising
                                                                                                                                        1. MNC
                                                                                                                                          1. FMCG
                                                                                                                                            1. Beverage
                                                                                                                                              1. Detergent
                                                                                                                                                1. Chips
                                                                                                                                                  1. Toys
                                                                                                                                                2. INdustry
                                                                                                                                                  1. SME
                                                                                                                                                    1. Rice
                                                                                                                                                      2. Agri
                                                                                                                                                        1. Fertiliser
                                                                                                                                                        2. Telecom
                                                                                                                                                        3. Govt
                                                                                                                                                          1. Banks
                                                                                                                                                            1. Health
                                                                                                                                                              1. Public Awareness
                                                                                                                                                          2. TECH
                                                                                                                                                            1. WEBSITE
                                                                                                                                                              1. Employee Management
                                                                                                                                                                1. Leave/Salary
                                                                                                                                                                2. Various Partnership
                                                                                                                                                                  1. Requests
                                                                                                                                                                    1. Operations/PG Owner/Customer/Corporate/Misc.
                                                                                                                                                                    2. Monitoring
                                                                                                                                                                      1. Customer Support
                                                                                                                                                                        1. PG Login
                                                                                                                                                                        2. APP
                                                                                                                                                                          1. PG Owners
                                                                                                                                                                            1. Customer
                                                                                                                                                                              1. Operation
                                                                                                                                                                                1. Customer Support
                                                                                                                                                                                  1. Invoicing
                                                                                                                                                                                    1. Inventory
                                                                                                                                                                                    2. TECH SUPPORT
                                                                                                                                                                                      1. Internet
                                                                                                                                                                                        1. Device Allotment
                                                                                                                                                                                          1. Device Policy
                                                                                                                                                                                        2. Advertisement
                                                                                                                                                                                          1. Data Base
                                                                                                                                                                                            1. Mail Draft
                                                                                                                                                                                              1. mailout
                                                                                                                                                                                                1. Followup
                                                                                                                                                                                                  1. Meetings
                                                                                                                                                                                                    1. Order
                                                                                                                                                                                                      1. Payment
                                                                                                                                                                                                        1. Printing
                                                                                                                                                                                                      2. Followup
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