With a focus on quality you can spend time
preventing, rather than dealing with problems.
The lack of attention the quality needlessly added
considerably risk to the project, which result in
tremendous amount of rework and addicional expense.
It is important to know in advance what
acceptable quality is and how it will be measure
on the project.
Performing the quality management process
well helps you avoid many issues later in the
project such as "the customer likes this".
The Quality Management Process
Plan Quality Management: Done during Planning Process Group
Perform Quality Assurance: Done during Executing Process Group
Control Quality: Done During Monitoring and Controlling Process Group
Quality management includes creating and following
policies and procedures to ensure a project meets the
defined needs it was intended to meet from the
Quality Management includes the process of
Plan Quality Management, Perform Quality
Assurance, Control Quality
Plan Quality Management
Perform Quality Assurance
Joseph Juran: He Developed the 80/20 Principle advocated top management involvement and defined quality as "fitness for use".
W. Edwards Deming: He developed 14 points to total quality management and advocated the Plan-Do-Check-Act (PDCA) cycle as
the basis for quality improvement. Philip Crosby: He popularized the concept of the cost of por quality and advocated "zero
defects" and prevention over inspection.
Quality is defined as the degree to
which the project fulfill
Not can you achieve quality if you do not
have all the stated and unstated
requirements defined in the project scope
statement and requirements documentation.