Critical Systems Heuristics

Brian Castillo S
Mind Map by Brian Castillo S, updated more than 1 year ago
Brian Castillo S
Created by Brian Castillo S almost 5 years ago
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Critical Systems Heuristics
1 MOTIVATION
1.1 Who is (ought to be) the client or beneficiary? That is, whose interests are (should be) served?
1.2 What is (ought to be) the purpose? That is, what are (should be) the consequences?
1.3 What is (ought to be) the measure of improvement or measure of success? That is, how can (should) we determine that the consequences, taken together, constitute an improvement?
2 POWER
2.1 Who is (ought to be) the decision-maker? That is, who is (should be) in a position to change the measure of improvement?
2.2 What resources and other conditions of success are (ought to be) controlled by the decision-maker? That is, what conditions of success can (should) those involved control?
2.3 What conditions of success are (ought to be) part of the decision environment? That is, what conditions can (should) the decision-maker not control (e.g. from the viewpoint of those not involved)?
3 KNOWLEDGE
3.1 Who is (ought to be) considered a professional or further expert? That is, who is (should be) involved as competent provider of experience and expertise?
3.2 What kind expertise is (ought to be) consulted? That is, what counts (should count) as relevant knowledge?
3.3 What or who is (ought to be) assumed to be the guarantor of success? That is, where do (should) those involved seek some guarantee that improvement will be achieved – for example, consensus among experts, the involvement of stakeholders, the experience and intuition of those involved, political support?
4 LEGITIMATION
4.1 Who is (ought to be) witness to the interests of those affected but not involved? That is, who is (should be) treated as a legitimate stakeholder, and who argues (should argue) the case of those stakeholders who cannot speak for themselves, including future generations and non-human nature?
4.2 What secures (ought to secure) the emancipation of those affected from the premises and promises of those involved? That is, where does (should) legitimacy lie?
4.3 What worldview is (ought to be) determining? That is, what different visions of ‘improvement’ are (should be) considered, and how are they (should they be) reconciled?
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