38500441
Description
Mind Map by Pradyumna Pasumarty, updated more than 1 year ago
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Created by Pradyumna Pasumarty
over 1 year ago
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Problems
- How to understand problems?
- Simply put, a problem is an undesirable situation.
This problem could be undesirable to one party, but
not to some other parties.
- Thus, problems are closely tied to specific
people/groups. Communication is key for understanding a problem.
- A single solution can't address everyone. One can design
solutions that address a big group though.
- How to understand the needs of a diverse group?
- Surveys
- Async & structured. But
could induce bias!
- Async & structured. But
could induce bias!
- Interviews
- Types: Formal/Structured or Casual
- Dont's: Avoid leading & loaded
questions. Avoid double negatives
- Preparation: Define a focus,
brainstorm questions, organize into
lists etc
- Types: Formal/Structured or Casual
- Secondary research
- Using previous research.
But might not cater
properly to your needs.
- Using previous research.
But might not cater
properly to your needs.
- Observations
- Contextual Inquiry: Watch how people
work, live and ask questions. I.e. they
teach you about their lives
- Define a focus. Avoid non
contextual questions.
- Inquire in real contexts
- Create a rapport
with the informant
for smoother
conversations.
- Define a focus. Avoid non
contextual questions.
- Contextual Inquiry: Watch how people
work, live and ask questions. I.e. they
teach you about their lives
- Surveys
- Example: ATM Machines should cater to
blind people, disabled people,
technically illiterate people etc
- How to understand the needs of a diverse group?
- A single solution can't address everyone. One can design
solutions that address a big group though.
- Example: Gambling is
undesirable to addicts but
not to casinos!
- Thus, problems are closely tied to specific
people/groups. Communication is key for understanding a problem.
- Simply put, a problem is an undesirable situation.
This problem could be undesirable to one party, but
not to some other parties.
- How to define problems?
- Problem definitions come from
interpretation and synthesis
- The following aspects in people's situations need to be noticed.
- Patterns
- Cause
- Consequences
- Solutions
- How to derive all this knowledge? Set goals & values.
- Set up personas.
- Do's: Keep the
details
accurate.
- Dont's: Avoid
making up
personas
- Do's: Keep the
details
accurate.
- Set up scenarios.
- Dos: Set specific
details of how, when,
where etc
- Dont's: Avoid
interaction details.
- Dos: Set specific
details of how, when,
where etc
- On defining goals, personas &
scenarios, the problem needs to be
explained simply.
- Set up the
solution space
- Specify scale
and
consequences
- Explanations are important as
everybody's different and clear
ideas help everyone agree.
- Set up the
solution space
- Set up personas.
- Patterns
- The following aspects in people's situations need to be noticed.
- Problem definitions come from
interpretation and synthesis
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