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HELP DESK

andres fernando estrada gil

HELP DESK

Description

HELP DESK

Mind Map by wilmar peña, updated more than 1 year ago

	Created by wilmar peña over 9 years ago

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Resource summary

HELP DESK

SOFTWARE
1. de pago
  1. Help Desk Software
    1. caracteristicas
      1. Disponible para Windows®, Linux® y Mac OS® X plataf
      2. Portal web fácil de usar servicio de solicitud de los usuarios finales
      3. La autenticación de Directorio Activo y LDAP
  2. solarwinds
    1. caracteristicas
      1. Sistema de tickets
      2. Reporte y Monitoreo del soporte
      3. Gestión de Knowledge Base (FAQ)
      4. Gestión de SLA
  3. Spiceworks
    1. caracteristicas
      1. Boletos y Tareas
      2. Gestión de equipos
      3. Soporte multi-sitio
      4. Usuario de autoservicio
2. libre
  1. SysAid
    1. gestion de tickets
    2. gestión de activos de IT
    3. chat
    4. para sistemas operativos WINDOWS, LINUX, IOS
  2. PHD Help Desk
    1. se distribuye bajo licencia GPL
    2. puede instalarse en cualquier sistema operativo
    3. Interfaz configurable para varios lenguajes
    4. Registro de incidentes
  3. freshdesk
    1. caracteristicas
      1. Campos de Tiquetes Personalizables
      2. Poderosas Automatizaciones
      3. Soporte al Cliente Social
      4. Construya una comunidad de usuarios apasionados

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