1.1. Approach alterations based on the clients' competences and behaviour

marko.ivanovic.n
Mind Map by marko.ivanovic.n, updated more than 1 year ago
marko.ivanovic.n
Created by marko.ivanovic.n about 6 years ago
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Entry and Diagnosis - Consultant's approach alteration depending on the clients' good/wee competences and behaviour
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Resource summary

1.1. Approach alterations based on the clients' competences and behaviour
1 Effect it can have on the relationship?
1.1 Competences
1.1.1 Positioning who is master-slave 1.18
1.1.2 Client is not sure if the consultancy services are quality? 1.20 & 21
1.1.3 Types of clients 1.27
1.1.3.1 Customer
1.1.3.2 Client
1.1.3.3 Victim buyer
1.1.4 Knowledge transfers models 1.32-43
1.1.4.1 Expert model
1.1.4.2 Reflective practitioner
1.1.4.3 Critical model
1.1.4.4 Interpretive model
1.2 Behaviour
1.2.1 Criticism 1.29
1.2.2 Stay in control 1.30
1.2.3 Missing trust - they sell and ask more money 1.56 2.389 5.84
1.3 Define relationship 1.24 & 25
1.4 Types of relationships and impact on power and interaction2.391
1.4.1 Expert
1.4.2 Social Learning
1.4.3 Critical
2 Tools and techniques for positive relationship?
2.1 Don't show indifference 10.115
2.2 Building rapport
2.2.1 intro 10.116
2.2.2 Types of client 10.117-119
2.2.3 tips 13.210-2112
3 Relationship impact on the intervention?
3.1 Insecure - with their skills and with consultant overtaking reputation
3.2 Intro 6.3
3.3 Consultant's involvement in the company 10.71 -84
3.3.1 Bow-tie
3.3.2 One on many
3.3.3 Cotton-reel
3.3.4 Diamond team
4 Role of professionalism, ethics, confidentiality on the relationship?
4.1 Professionalism
4.1.1 Definition 11.1, 2
4.1.2 Skills 11.5
4.2 Ethics
4.2.1 Definition 5.85
4.2.2 What to implement? 5.91
4.3 Confidentiality
5 Customer expectation management?
5.1 Three consulting models 1.23 2.393 3.5
5.1.1 Expert
5.1.2 Doctor-patient
5.1.3 Process
5.2 Why it fails? 2.395, 398
5.2.1 Expert
5.2.2 Social learning = process
5.3 Intro 3.1
5.4 Personal Style is expected 9.35
5.5 Personal agenda 9.35 9.38
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