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5868558
Effective Communication Styles
Description
Mind Map on Effective Communication Styles, created by Jonathan Moore on 11/07/2016.
Mind Map by
Jonathan Moore
, updated more than 1 year ago
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Created by
Jonathan Moore
almost 8 years ago
62
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Resource summary
Effective Communication Styles
1) Verbal Communication
Communication is done through word of mouth/piece of writing
Objective is to have receiver understand message and provide feedback
Two Types of Verbal Communication
(i) Oral Communication
Spoken words
Face-to-face conversations
Speech
Video
Radio
Influenced by pitch, volume, speed and clarity of speech
Advantage of Oral communication
Quick feedback (instant response)
(ii) Written Communication
Written signs/symbols
Printed/hand written
Email
Letter
Report
Memo
Influenced by vocabulary/grammer used, writing style, precision and clarity of language used
Most common form of communication in businesses
emails
Letters
Reports
Bulletins
Job Descriptions
Employee manuals
Advantages of Written Communication
Can be edited/revised many times before it is sent
Provides a record for every message sent
Can be saved for later study
Gives receiver time to understand and send appropriate feedback
2) Non-Verbal Communication
Wordless messages
Involves
Gestures
Body Language
Posture
Tone
Facial expressions
All about the body language and appearance of the speaker
Appearance
Hair
Clothes
Smell
Surroundings
Sounds
Tone of voice
Volume
Speed
Body Language
Facial expressions
Gestures
Posture
Communication is the process of exchanging information, ideas, thoughts, feelings and emotions through speech, signals writing or behaviour
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