Conflicting Interests - The Consumer

Dylan  Ryan Phelan
Mind Map by Dylan Ryan Phelan, updated more than 1 year ago
Dylan  Ryan Phelan
Created by Dylan Ryan Phelan over 3 years ago
5
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Mind Map on Conflicting Interests - The Consumer, created by Dylan Ryan Phelan on 11/20/2016.

Resource summary

Conflicting Interests - The Consumer
1 Sale of Goods and the Supply of Services Act 1980
1.1 Rights of Buyers
1.1.1 Goods
1.1.1.1 Merchantable Quality
1.1.1.1.1 Fit for Purpose
1.1.1.1.1.1 As Described
1.1.1.1.1.1.1 Match the Sample
1.1.2 Services
1.1.2.1 Care and diligence
1.1.2.1.1 Necessary Skills
1.1.2.1.1.1 Merchantable Quality
1.2 Role of Sellers
1.2.1 Cutomers get statutory rights
1.2.1.1 No Signs and statements refusing customers rights
1.2.1.1.1 Give Guarantees
1.3 Redress
1.3.1 Repair
1.3.1.1 Replace
1.3.1.1.1 Refund
2 Consumer Information Act
2.1 Offences
2.1.1 False or misleading information
2.1.1.1 False or misleading Prices
2.1.1.1.1 False or misleading advertisements
2.1.1.1.1.1 Fales or misleading signs or notices
2.2 Director of Consumer Affairs
2.2.1 Consumer protection legislation is operating correctly
2.2.1.1 Inform Consumers of their rights
2.2.1.1.1 Investigate Complaints
2.2.1.1.1.1 Advise the Government
2.2.1.1.1.1.1 Order misleading advertisment to be changed or removed
2.2.1.1.1.1.1.1 Prosecute sellers for misleading claims
2.3 National Consumer Agency
2.3.1 Investiagte unfair trading practices
2.3.1.1 Issue on-the-spot fines
2.3.1.1.1 Prosecute offenders
2.3.1.1.1.1 Ban or recall unsafe products
3 Resolving Disputes
3.1 Non-Legislative
3.1.1 Complain
3.1.1.1 Trade Association
3.1.1.1.1 Consumers' Association
3.1.1.1.1.1 Ombudsman
3.2 Legislative
3.2.1 Small Claims Court
3.2.1.1 Other Courts
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