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8605802
Ciclo de Vida Suporte NV-1
Description
Descreve o ciclo de vida do suporte NV1
No tags specified
suportenv1
sabinet
Mind Map by
Rafael Lúcio
, updated more than 1 year ago
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Created by
Rafael Lúcio
over 7 years ago
7
0
0
Resource summary
Ciclo de Vida Suporte NV-1
Annotations:
Sempre me lembrar disso quando o cliente ligar
Cliente Ligou reclamando que está sem internet
Identificar o Cliente/Cidade/POP
Está bloqueado?
NÂO
Pedir que cliente desligue todos os aparelhos, aguarde 15 segundos e religue novamente
SIM
Possui Pendencia Financeira?
NÂO
SIM
Annotations:
verificar para não errar a informação
Confirmar com o cliente se ele pagou o boleto que causou o bloqueio, se o cliente disser que sim solicitar o comprovante.
Liberar o cliente
Funcionou?
NÃO
PASSAR PARA NV-2
SIM
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Sabi Net2 (image/png)
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