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SalesForce ADM 201 Study Quiz
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Perguntas do quiz (174)
1Which feature allows a user to group campaigns within a specific marketing program or initiative?
- Acampaign hierarchy
- Bcampaign lists
- Ccampaign members
- Dcampaign influence
2Which dashboard component can display data from the summary rows of reports? (pick 2)
- Agauge
- Btable
- Cchart
- Dmetric
3Which setting can a system administrator enable in the user interface? Pick 2.
- A-customizable recent tags
- B- chatter messenger for specific users
- C- printable list views
- D- related list hover links
4A sales user at Universal Container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers.
- Asales quota
- Baccount rating
- Cforecast category
- Dprobability
5What is a method for adding content to Salesforce CRM Content? Choose 2 answers.
- Aattachments
- Bchatter files
- Clibraries
- Ddocuments
6Universal Container uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password." What does the admin need to configure to meet this requirement?
- ASupport Settings
- Bauto-response rule
- Cvalidation rule
- Demail-to-case
7A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an admin meet this requirement?
- Acreate the workflow rule on opportunity object
- Bcreate an escalation rule based on the opportunity amount
- Ccreate an auto-response rule based on the opportunity amount
- Dcreate a validation rule that evaluates the account rating
8The sales team at Universal Container wants an easy solution to gather customer requirements and share presentations with their customers. What should an admin do to help the sales team achieve this goal? Choose 2 answers.
- Aadd customers to private chatter groups
- Buse chatter files to share presentations
- Cadd customers to libraries
- Dcreate opportunity teams for customers
9Which statement about sharing rules is true? Choose 2 answers.
- Asharing rules open up access of records
- Bsharing rules are required in public read/write organizations
- Csharing rules grant delete access to records
- Dsharing rules grant record access to roles and public groups
10What must an admin do when creating a record type?
- Aset the field level security for the record type
- Bcreate a new page layout for the record type
- Cassign the record type to the appropriate profiles
- Dadd the record type to the required user records
11What is the purpose of the AppExchange? Choose 2 answers.
- Acustomers can share and install apps published by Salesforce partners
- Bsupport users can install the Service Cloud console custom app
- Cpartners can download accounts and contacts to collaborate on sales deals
- Dadmins can download and customize pre-built dashboards and reports
12What is a capability of Salesforce Knowledge? Choose 2 answers.
- AKnowledge allows an organization to share articles with partner portal users
- BKnowledge only allows a single article type across all data categories
- CKnowledge automatically creates a solution for each new article
- DKnowledge uses data categories and roles to make articles visible to the specific users
13Universal Container is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives. How can this be accomplished?
- Adefine a role hierarchy where the U.S sales director rolls up to the CEO
- Bdefine a role hierarchy where the U.S. sales representatives roll up to the sales director
- Cgive the U.S. sales director read/write/edit/delete object permission on the profile
- Dplace the U.S. sales director in a queue with the U.S. sales representatives
14Which circumstance will prevent a system admin from deleting a custom field?
- Athe field is used in a page layout
- Bthe field is used in a workflow field update
- Cthe field is part of a field dependency
- Dthe field is used in a report
15Universal Container wants to automatically backup all Salesforce data on a monthly basis. Which tool can a system admin use to meet this requirement?
- Adata export service
- Banalytic snapshot
- Cimport wizard
- Dscheduled report
16What item appears in a user's My Unresolved Items after synchronization using Salesforce for Outlook? Choose 2 answers.
- Acases not assigned to a contact
- Bnotes not assigned to a record
- Cemails not assigned to a record
- Dcontacts not assigned to an account
17Which statement about products and price books is true? Choose 2 answers.
- Aa product can have a different list price in different price books
- Bprice books that contain assets cannot contain products
- Cproducts without a price are automatically added to the standard price book
- Dthe standard and list price for a product can be listed in multiple currencies
18What will occur when a system admin creates a dynamic dashboard?
- Athe data displayed varies based on the user viewing the dashboard
- Bthe dashboard component resizes based on the device used to view it
- Cthe dashboard automatically sends an email when the underlying data changes
- Dthe dashboard refreshes automatically whenever the underlying data changes
19A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers.
- Awhen the record no longer matches the rule criteria
- Bwhen a validation rule triggered for the record
- Cwhen another record triggers the same workflow rule
- Dwhen the action is deleted from the workflow queue
20What can be transferred from one user to another user during mass transfer of account records? Choose 3 answers.
- Aclosed cases
- Bopen cases
- Cclosed activities
- Dopen activities
- Erelated custom object records
21Universal Container set the organization-wide settings for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a system admin give the sales operations team read/write access to all escalated cases?
- Acreate a criteria-based sharing rule
- Bcreate an ownership-based sharing rule
- Ccreate a case-assignment rule
- Dcreate a case-escalation rule
22What permission is set in a user profile? Choose 3 answers.
- Aobject permissions
- Bactive
- Crun reports
- Dmass email
- Emarketing user
23Which statement is true regarding an approval process? Choose 2 answers.
- Aan approval action defines the result of record approval or rejection
- Ba delegated approver can reassign approval requests
- Cthe approval-history related list can be used to track the process
- Dan assignment rule defines the approver for each process step
24What is affected by changing the default locale setting for an organization?
- Alanguage
- Bdate fields
- Ccurrency
- Dtime zone
25What will happen when a user attempts to log into Salesforce from an IP address that is outside the login IP range on the User's profile within the organization-wide trusted IP range?
- Athe user will not be able to log in at all
- Bthe user will be able to log in after the computer is activated
- Cthe user will be able to log in without activating the computer
- Dthe user will be able to log in after answering a security question
26How can a system admin add users to a Salesforce organization using chatter free? Choose 2 answers.
- Aassign chatter-free licenses to users outside the specified user domains
- Bassign chatter-free licenses to existing user Salesforce users
- Ccreate users in the organization and assign them a chatter-free license
- Denable invites to allow users to invite others within specified email domains
27When can a validation rule be used to prevent invalid data? Choose 3 answers.
- Awhen records are deleted by a user
- Bwhen records are imported
- Cwhen records are edited by a user
- Dwhen records are submitted using web-to-lead
- Ewhen records are updated by a workflow rule
28Universal Container has two business groups, products and services. Both groups will be using [?] to track deals, but different fields are required by each group. How should a system admin meet this requirement? Choose 2 answers.
- Acreate two sales processes
- Bcreate two permission sets
- Ccreate two record types
- Dcreate two page layouts
29Universal Container has a private sharing model in which region sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions. What permission can a system admin enable to meet this requirement in the regional sales managers' customer profile?
- A"visible" for the sales app
- B"view all" for opportunities
- C"view all data"
- D"read" for opportunities
30Which statement about chatter posts and comments are true? Choose 2 answers.
- Aupdates to the chatter feed on a record are only visible to users with access to the record
- Bposts made to a user's profile are visible to all users in the organization
- Cposts to a user's profile are hidden from anyone below that user in the role hierarchy
- Dposts to a user's profile can be made private by clicking the icon
31Criteria-based sharing rules can be created for which objects? Choose 3 answers
- AContacts
- BAccounts
- COpportunities
- DCampaign Members
- EUsers
32Where can conditional highlighting be used? Choose 2 answers.
- Atabular reports
- Benhanced list views
- Cmatrix reports
- Dsummary reports
33The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead-assignment rule assigns the leads to the appropriate sales representatives. How can a system admin ensure that all leads are handled even when they do not meet the assignment criteria?
- Aspecify a default lead owner
- Bspecify a default lead creator
- Ccreate an escalation rule to route unassigned leads
- Dcreate a validation rule to route unassigned leads
34What should an admin consider when setting up case feed?
- Achatter feed tracking must be enabled for the case object
- Bcase feed requires the service cloud user feature license
- Cthe use case feed permission is automatically active for all profiles
- Dcase feed replaces the standard case detail page by default
35Universal Container needs to synchronize data between Salesforce and an external financial system. How can a system admin accomplish this?
- Ause an external ID field to match records between the systems
- Buse the data loader to match records between the systems
- Cuse the data loader to upsert Salesforce records into the financial system
- Duse the Excel connector to export records from both systems into Excel
36Universal Container currently assigns its user from the facilities and IT teams to the same profile. Universal Container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an admin meet this requirement?
- Aconfigure field level security on the new object for the facilities team
- Bassign the facilities team to a new role in the role hierarchy
- Ccreate a custom profile for users on the facilities team
- Dmodify the standard profile currently shared by both teams
37Which statement is true regarding the Answer community? Choose 2 answers.
- Aanswers can be displayed externally on a customer or partner portal
- Bdata categories control access to articles and questions
- Cunanswered questions are automatically escalated to new cases
- Dcommunity experts must be internal Salesforce users
38Where can multilingual solution search feature be enabled? Choose 2 answers.
- Asolution tab search
- BSalesforce content
- Cself-service portal
- Dpublic knowledge base
39A system admin at Universal Container needs to mass update the lead source on a number of opportunity records. How can this be accomplished? Choose 2 answers.
- Aexport opportunities and update using the import wizard
- Buse the similar opportunities to update the opportunities
- Cexport opportunities and update using the data loader
- Dcreate a list view for opportunities and update using inline editing
40What does a custom report type determine? Choose 2 answers.
- Athe report format of the resulting report
- Bthe field that can be used as columns when building a report
- Cthe custom summary formulas displayed in a resulting report
- Dthe objects that are available when building a report
41How can a system admin grant users access to dashboards? Choose 2 answers.
- Adesignate running users
- Bcreate and share data categories
- Cshare folders with public groups
- Dshare folders with roles
42Sales management at Universal Container needs to display the information below in each account record: amount of all closed-won opportunities, amount of all open opportunities.
Which feature should a system admin use to meet this requirement?- Aroll-up summary fields
- Bcalculated columns in the related list
- Ccross-object formula fields
- Dworkflow rules with field updates
43Universal Container requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team's opportunities in the report results. How can the system admin address this problem?
- Aupdate the sharing rule to limit user access to certain opportunities
- Bmove the opportunity reports into a folder with restricted access
- Cuse the show filter to filter report results and reduce records returned
- Dmove the opportunity reports into each user's personnel report folder
44What can be done with a workflow field update action? Choose 2 answers.
- Achange the record type of a record
- Bupdate the value of a formula field
- Cupdate the value of a field on a child object
- Dapply a specific value to a field
45Universal Container wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should a system admin meet this requirement? Choose 2 answers.
- Aadd the account related list to the survey page layout
- Bcreate a lookup relationship field on the account object
- Ccreate a lookup relationship field on the survey object
- Dadd the survey related list to the account page layout
46The cloud scheduler has which capability? Choose 2 answers.
- Athe cloud scheduler allows users to view available meeting times on lead and contact calendars
- BSalesforce can automatically propose multiple meeting times based on Salesforce user calendars
- Cthe cloud scheduler can be enabled at the user profile level
- Da custom logo can be added to the meeting request email set to a contact or lead
47What can an admin configure for users on the search result page? Choose 3 answers.
- Acolumns displayed for each object
- Bfilter by which users can narrow down results
- Cnumber of records displayed for each object
- Dfield being searched for on each object
- Eobjects included in the search
48What should a system admin consider when setting up mobile Lite? Choose 2 answers.
- Ait must be enabled for the entire organization
- Bit allows access to most custom objects in the organization
- Conly recently-viewed records are synchronized
- Dit allows access to all standard objects in the organization
49What type of field allows users to input text, images, and links?
- Atext area
- Binput area
- Ctext area (rich)
- Dtext and image area
50A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "create" profile permission for campaigns. How should a system admin grant the correct access to the user?
- Acreate a campaign sharing rule to grant access to the user
- Bgrant the user delegated administration rights to campaigns
- Cassign the user to the standard marketing user profile
- Dselect the marketing user checkbox on the user record
51When converting a lead, how can an admin capture custom lead data on the converted contact?
- Amap custom lead field to the standard lead field
- Buse the data loader to move the custom lead data
- Cmap custom lead field to custom contact fields
- Duse the lead conversion wizard to select the fields
52Universal Container has two sales groups, each with its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
- Apage layouts
- Bmulti-select picklists
- Crecord types
- Droles
53What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
- Aread-only
- Bdefault off
- Ctab hidden
- Ddefault on
54Which data can be highlighted in a report using conditional highlighting? Choose 3 answers.
- Adata fields
- Bsummarized totals
- Cgroup by field names
- Dsummary formulas
- Egrand totals
55A user at Universal Container reports an error message when attempting to log in. The admin checks the user's login history, but there is no record of the attempted login. What could be the cause of this issue?
- Athe user is attempting to login with the wrong password
- Bthe user is attempting to login outside of the profile IP login range
- Cthe user is attempting to login outside of the profile login hours
- Dthe user is attempting to login with the wrong username
56What does the controlling field determine when field dependencies are being created?
- Athe dependent fields that appear on a layout
- Bthe default value populated in the dependent field
- Cthe values that appear in the dependent field
- Dthe field-level-security for the dependent field
57Which feature license can be assigned to a user record in Salesforce? Choose 2 answers.
- Aopportunity users
- Bconsole user
- CService Cloud user
- DKnowledge user
58What is the capability of Service Cloud (Customer) portal? Choose 2 answers.
- Acustomers can log, view, edit, and close their own cases
- Bthe portal can be customized with corporate branding
- Ccustomers can view and edit contacts related to their own accounts
- Dthe portal and its users can be created without additional licensing
59How can a sales user relate an opportunity to a campaign? Choose 2 answers.
- Aselect the campaign record type when creating the opportunity
- Buse the campaign influence related list on the opportunity
- Cuse the campaign hierarchy related list on the opportunity
- Dselect the primary campaign source for the opportunity
60The admin at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?
- Alookup filter
- Bformula
- Chierarchical relationship
- Dlookup relationship
61The recruiting team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account's support plan expires. What should an admin configure to meet this requirement?
- Aauto-response rule
- Bassignment rule
- Cworkflow rule
- Descalation rule
62Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an admin accomplish this? Choose 2 answers.
- Acreate a validation rule
- Bcreate custom fields
- Ccreate a support processes
- Dcreate a page layout
63Which relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?
- Aeach account must not have related contacts
- Beach contact must have a related account
- Ceach account may or may not have related contacts
- Deach contact may or may not have related accounts
64A system admin at Universal Container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed stage. Which data validation tool can be used to accomplish this? Choose 2 answers.
- Arecord types and read-only page layouts
- Bformula fields
- Cdata validation rules
- Dworkflow approvals
65What can be modified on standard object fields? Choose 3 answers.
- Apicklist values
- Bdefault text
- Clabel
- Dhelp text
66Universal Container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an admin meet this request?
- Aenable chatter feed tracking on opportunities
- Badd sales engineers to opportunity teams
- Cadd chatter groups to opportunities
- Dadd sales engineers to accounts teams
67What can a marketing user do using the manage button on a campaign record? Choose 2 answers.
- Acreate a custom report including all the campaign members
- Bimport new leads and associate them with the campaign
- Cassociate existing opportunities with the campaign
- Dassociate existing contacts with the campaign
68The support group at Universal Container wants agents to capture different information for product support and inquiry cases. What feature should an admin use to meet these requirements? Choose 3 answers.
- Apage layouts
- Bpermission sets
- Crecord types
- Dsupport processes
- Efield-level security
69When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
- Aactive currency
- Brecord currency
- Ccorporate currency
- Dpersonnel currency
70***Universal Containers set the organization-wide default for opportunities to private. Which record will an opportunity pipeline report return?
- Aopportunities for which the user running the report is also the account owner
- Bopportunities for the entire sales organization regardless of the user running the report
- Copportunities owned by the user running the report and users below them in the role hierarchy
- Dopportunities owned by the user running the report and users in the same role in the role hierarchy
71Which privilege can be granted to members of a content library (workspace) without modifying user permissions? Choose 2 answers.
- Aedit a member's library permissions
- Badd tags when editing content details
- Cshare content with other users in chatter
- Dcreate a new library
72What should an admin consider with configuring workflow rules? Choose 2 answers.
- Arules can be evaluated when records are created or edited
- Brule actions can take place immediately or on a specific date
- Crules must be deactivated before using an import wizard
- Dall existing records are evaluated when a new rule is activated
73Universal container has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representatives do to ensure the marketing team can access the opportunity?
- Amanually share the record with the public group
- Badd the public group to the opportunity team
- Cchange the opportunity owner to the public group
74What setting is controlled by a user's profile? Choose 3 answers.
- Alocale settings
- Bfeature license assignment
- Cfield-level security
- Drecord type assignment
- Eassigned apps
75If two objects have parent-child relationship, how can a user access the child record from the parent record?
- Acustom link
- Bchild field
- Clookup field
- Drelated list
76How can a system admin restrict users from viewing certain fields in list views, searches, page layouts, and reports?
- Aset the field to hidden using field-level security
- Bset the field to read only
77***Universal Container wants to ensure that users complete the standard industry field when creating a new account record. To address the concern, the admin set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field. What should an admin do to troubleshoot the issue? Choose 2 answers.
- Averify the users have the "Modify All Data" permissions for the account on their profiles
- Bverify the field-level security for the Industry field is not set to "Read Only" on the user profiles
- Cverify the users have Edit permission for accounts on their profiles
- Dverify the Industry field is set as required on all the account page layouts assigned to the users
78What standard object has a one-to-many relationship with the account object? Choose 3 answers.
- ACase
- BContact
- CLead
- DOpportunity
- ECampaign
79***The sales operations team at Universal Containers needs to be able to read, edit, delete, and transfer all records owned by sales representatives. How can a system admin meet this requirement?
- Aadd sales operations users to the default account teams for all sales reps
- Bdefine a role hierarchy where the sales operations role is above the sales reps role
- Ccreate sharing rules that give sales operations access to records owned by sales reps
- Dmanually share all records owned by sales reps with sales operations
80What should a system admin consider when deleting a custom field? Choose 3 answers.
- Afields used in workflow and assignment rules cannot be deleted
- Bfields must be removed from page layouts after being deleted
- Cfield values should be archived before a field is deleted
- Dexisting field values must be transferred to a new custom field
- Edeleted fields and values can be restored from the recycle bin within 15 days
81A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records?
- AImport Wizard
- BMerge Leads Function
- CData Loader
- DValidation Rules
82What is an option when customizing a report? Choose 3 answers.
- Aadd a grouping
- Badd a filter
- Cadd a gauge component
- Dschedule a refresh time
- Esummarize fields
83What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers.
- Ainline editing
- Benhanced lists
- Cenhanced profile list views
- Denhanced page layout editor
84A marketing user needs to create a new campaign, but the "New" button is NOT visible from the campaign home page. The system admin has verified that the user has the "Create" profile permission for the campaign object. How should the system admin resolve the issue?
- Agrant the user "Read" profile permissions for the Campaign object
- Bselect the Marketing User check box in the user record
- Cselect the "Manage Campaign" profile permissions
- Dadd the "New" button to the page layout using the page layout editor
85A user is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system admin help the user log into Salesforce? Choose 2 answers.
- Aclick "Reset Password" on the user's record detail page
- Bsend an email to user containing the user's password
- Cclick unlock on the user's record detail page
- Dlog in as the user and enter a new password
86Universal Containers uses a custom field on the Account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. What feature should a system admin use to meet this requirement?
- Aroll-up summary field
- Bworkflow field update
- Clookup field
- Dcross-object formula field
87Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system admin use to meet this requirement? Choose 3 answers.
- Asupport process
- Bpage layouts
- Crecord types
- Dvalidation rules
- Edelegated administration
88What is the purpose of the Service Cloud (Customer) Portal? Choose 2 answers.
- Ato allow partners to access contact records for case collaboration
- Bto provide Web Self Service by exposing Knowledge articles
- Cto share support reports and dashboards with high profile accounts
- Dto allow customers to log in and check the status of cases online
89Universal Containers requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system admin use to accomplish this?
- Aaccount analytic snapshot
- Baccount report export
- Cdata loader
- Ddata export service
90A system admin at Universal Containers created a new account record type. However, sales users are unable to select the record type when creating new account records. What is a possible reason for this? Choose 2 answers.
- Athe record type has not been activated
- Bthe record type has not been added to the sales user profile
- Cthe record type has not been set as the default record type
- Dthe record type does not have an assigned page layout
91Which chart type can be used to display summary values from two different levels of grouping in a report? Choose 2 answers.
- Astacked bar chart
- Bgrouped line chart
- Cfunnel chart
- Ddonut chart
92Which level of access can be set when sharing a document folder with users? Choose 2 answers.
- Aread/write/create/delete
- Bread/write
- Cread/write/create/read-only
- Dread-only
93When are validation rules applied when using Salesforce for Outlook?
- Aevery time a record is saved
- Bevery time a user views a record
- Cevery time a record is updated
- Devery time data is synced with the server
94What should be considered when configuring the lead conversion process? Choose 2 answers.
- Astandard lead fields are automatically converted into account, contact, and opportunity fields
- Bcustom lead fields can be mapped to custom object fields
- Ccustom lead fields can be mapped to account, contact, and opportunity fields
- Droll-up summary lead fields can be mapped to custom contact fields
95An opportunity record created with a close date of July 30th meets the criteria of time-dependent workflow rule. The time dependent action is scheduled for July 23rd. What happens if the opportunity is edited before July 23rd and no longer meets the criteria?
- Athe time dependent action will execute on July 30
- Bthe time dependent action is put on hold
- Cthe time dependent action will execute on July 23
- Dthe time dependent action is automatically removed from the queue
96When case assignment rules are being set up, cases can be assigned to whom? Choose 2 answers.
- Acase team
- Bqueue
- Ccontact
- Duser
97The marketing team at UC wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system admin automate this process?
- Acreate an email template for each language and an assignment rule to send the appropriate template
- Bcreate a single email template and use the translation workbench to translate and send the appropriate template
- Ccreate an email template for each language and an auto-response rule to send the appropriate template
- Dcreate an email template for each language and a workflow alert to send the appropriate template
98What does a page layout allow an admin to control?
- Athe fields users see on detail and edit pages
- Bthe fields users see in reports and list views
- Cthe record types available to each role and profile
- Dthe business process and related picklist values displayed
99Which component can be included in a custom home page layout? Choose 3 answers.
- Adashboard components
- Btrending chatter topics
- Canalytic snapshots
- Dmessages and alerts
- Epending approval list
100Sales reps at UC should not be able to create leads, delete their own accounts, or send mass emails. How can an admin meet these requirements?
- Achange the OWD default settings
- Bmodify a standard profile
- Ccreate a custom profile
- Dcreate a sharing rule
101When using sharing rules, what users can records be shared with? Choose 2 answers.
- Aqueues
- Broles and subordinates
- Cpublic groups
- Dprofiles
102How can Knowledge articles be used? Choose 2 answers.
- Ato display Salesforce Answers
- Bto resolve customer cases
- Cto display for customer self-service
- Dto display Salesforce Solutions
103When importing data, what happens if some records do NOT meet the data validation criteria?
- Aimport process ignores the data validation criteria
- Bimport process requires user authorization to import the invalid records
- Cimport process aborts when it encounters the first invalid record
- Dimport process fails only for the records with invalid data
104***A user profile has login hour restrictions set to Monday through Friday, 8am to 5pm. The user logged in at 4:30pm on Tuesday and it is now 5:01pm. Which behavior of the application should the user expect?
- Athe user will be able to continue working but will be unable to start any new sessions
- Bthe user will be able to continue working and start new sessions
- Cthe user will be logged out and unsaved work in process will be saved
- Dthe user will be logged out and any unsaved work in process will be lost
105Which statement about Community experts is true? Choose 2 answers.
- Acommunity experts can delete inappropriate community content
- Bcommunity experts are designated by an icon
- Ccommunity experts can manage Salesforce Ideas Categories
- Dcommunity experts can be designated for Salesforce Ideas or Answers
106What option is available when scheduling a dashboard refresh? Choose 2 answers.
- Adefine refresh times for specific dashboard components
- Bsend a refresh notification to users with access to the dashboard
- Cview and remove scheduled dashboard refresh
- Dschedule the dashboard to refresh in different time zones
107Which option is available when using process Visualizer? Choose 2 answers.
- Ashare annotated approval process diagrams
- Badd approval steps from the process Visualizer
- Cedit the criteria used to trigger the approval process
- Dview approval process as a flow chart
108What can users do with Mobile Lite? Choose 2 answers.
- Aview/create/edit/delete accounts, contacts, and opportunities
- Bview campaign and manage campaign members
- Cview/create/edit/delete custom objects
- Dsearch for records that were not previously downloaded to a mobile device
109 UC needs to allow a group of users to view account records that they do NOT own. Which feature can the system admin use to meet this requirement?
- Afield-level security
- Baccount record types
- Csharing rules
- Dpublic groups
110Which statement about Chatter posts and comments is true?
- Aposts to a user's profile are hidden from anyone below that user in the role hierarchy
- Bposts made to a user's profile are visible to all users in the organization
- Cupdates to the chatter feed on a record are only visible to users with access to the record
- Dposts to a user's profile can be made private by checking the lock icon
111What action is possible with a workflow task? Choose 2 answers.
- Aa task can be reused in multiple workflow rules
- Ba task can be tracked in the activity history
- Ca single task can be assigned to multiple users
- Da task can be assigned to a Chatter Free user
112What must a system admin consider when setting up the running user for a dashboard? Choose 2 answers.
- Athe running user becomes the default owner of the dashboard
- Bdata access permissions determine what data the users can view in the source reports
- Conly users in the same role as the running user can view the dashboard
- Dthe running user determines the data displayed in the components of the dashboard
113When working on opportunities, sales reps at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system admin use to facilitate them? Choose 2 answers.
- Abig deal alerts
- Bchatter groups
- Csimilar opportunities
- Dopportunity update reminders
114Which field type can be used as an external ID? Choose 3 answers.
- Atext field
- Bemail field
- Cnumber field
- Dformula field
- Eurl field
115Which user is listed in the case history related list for case changes made for assignment and escalation rules?
- Athe owner of the case when the rule was triggered
- Bthe user who created the assignment or escalation rule
- Cthe automated case user specified in the support settings
116A system admin has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion?
- Athe lead formula field value can be mapped to a number field on the account record
- Bthe lead formula field value can be mapped to a roll-up summary on the account record
- Cthe lead formula field value can be mapped to a formula field on the account record
- Dthe lead formula field value can be mapped to a standard field on the account field
117Which schedule type can be defined for a product? Choose 2 answers.
- Arevenue
- Bproduction
- Cquantity
- Dforecast
118What task can a delegated admin perform? Choose 3 answers.
- Amanage users within specified roles
- Bcreate new user profiles
- Creset passwords for all users
- Dlog in as a user who has granted login access
- Emanage specified custom objects
119A system admin at Universal Containers created a custom object to capture custom feedback. How can the admin ensure that users have access to this new object?
- Aadd fields from the feedback object to the account page layout
- Bcreate a lookup relationship from the account page to the feedback object
- Cassign the feedback page layout to the appropriate user profiles
- Dcreate a role in the hierarchy to provide user access to the new object
120A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce admin would take to troubleshoot the problem?
- Arest the password
- Bunlock the user
- Cchange the login IP ranges
- Dview the login history
121Universal Containers has segmented its customer base into two categories: High Wealth and Retirement. High Wealth accounts should be visible to the High Wealth Sales Team members only. Retirement accounts should be visible to all sales users. How can a system admin meet this requirement?
- Acreate a new record type for the High Wealth accounts and share the record type with High Wealth team members
- Bcreate a new profile for Retirement sales team members and remove read access to High Wealth account records
- CSet the OWD sharing to public read-only and create a sharing rule to limit access to High Wealth accounts
- Dset the OWD sharing to private and create a sharing rule to share Retirement accounts with all sales users
122When a lead is converted and an opportunity record is created, which object is related to the new opportunity by default? Choose 2 answers.
- Aaccount
- Bcase
- Ccontact
- Dlead
123What does Salesforce authenticate before allowing a user to log in through the user interface? Choose 3 answers.
- Awhether the user's profile has specified business hours
- Bwhether the user's profile is API enabled
- Cwhether the user's profile has IP address restrictions
- Dwhether the organization has trusted IP addresses
124What is required to make a user an approver in the approval process?
- Athe user must be in the same role as the approval submitter in the role hierarchy
- Bthe user most opt in to receive email alerts when an approval request is requested
- Cthe user must be set up as a delegated approver
- Dthe user must have read permission for the object in the approval process
125What should a system admin consider when setting up Mobile Lite? Choose 2 answers.
- AMobile Lite config can be created for each user profile
- BMobile Lite must be enabled before users can install it
- CMobile Lite provides access to standard objects and dashboards
- DMobile Lite users must have a mobile license assigned to them
126Which option is available to a system admin when managing passwords for Salesforce Users? Choose 3 answers.
- Aadmin can reset passwords for all users at once
- Badmins can enforce all numeric password policy
- Cadmins can assign a password to a set of users
- Dadmins can customize the message sent to locked-out users
- Eadmins can grant users the "password never expires" permission
127A system admin created a custom object for a recruiting application to track open positions. The admin needs to give recruiting users the ability to read, create, edit, and delete position records. How should the admin proceed?
- Amodify a standard profile and enable the custom object permissions
- Buse an existing standard profile that will automatically have the custom object permissions enabled
- Ccreate a custom profile and enable the custom object permissions
- Duse an existing custom profile that will automatically have the custom object permissions enabled
128Match the automation rules with the order in which they are processed:
1.
2.
3.
4.
escalation rules
assignment rules
validation rules
workflow rules- A1. validation rules
2. assignment rules
3. workflow rules
4. escalation rules - B1. assignment rules
2. validation rules
3. workflow rules
4. escalation rules - C1. validation rules
2. workflow rules
3. assignment rules
4. escalation rules
- A1. validation rules
129Regional sales users at Universal Containers sell to both business and consumer accounts. However, sales users are unable to see the set of stages that apply to consumer opportunities. How can an admin correct the problem?
- Aremove all but one record type from the regional sales team profile
- Bcheck for a validation rule that restricts the visibility of the opportunity stages
- Cassign the relevant record types and sales processes to the regional sales team profile
- Densure that regional sales users are routing consumer opportunities to the appropriate approver
130When should a system admin consider using the Salesforce AppExchange? Choose 2 answers.
- Ato find answers to Salesforce application questions
- Bwhen standard Salesforce functionality needs to be extended
- Cto submit ideas for Salesforce application enhancements
- Dwhen looking for pre-built custom applications and tools
131What action can a user with the standard system admin profile take? Choose 3 answers.
- Aaccess a log of the records a user has viewed
- Bdelete user records
- Creset all user passwords
- Dassign feature licenses to users
- Edefine and assign custom profiles to users
132Which permission is required to convert a lead? Choose 2 answers.
- A"transfer" access for leads, accounts, contacts, and opportunities
- B"import leads" profile permission
- C"create" and "edit" access for leads, accounts, contacts, and opportunities
- D"convert leads" profile permission
133Criteria-based sharing rules can be created for which objects? Choose 3 answers.
- Aleads
- Bcampaigns
- Ccontacts
- Dopportunities
- Eaccounts
134Which setting can a system admin control in the Salesforce user interface? Choose 3.
- Aenable spell checker
- Benable enhanced list views
- Cenable customizable recent items
- Denable hover details
- Eenable Chatter for specific users
135Universal Containers has multiple support teams. One team handles technical support issues and another handles billing issues. When would a system admin consider introducing a new record type for cases? Choose 2 answers.
- Awhen different field-level security is required
- Bwhen different record access is required
- Cwhen multiple page layouts are required
- Dwhen different picklist values are required
136Which customization option is available for standard fields? Choose 3 answers.
- Adelete standard fields
- Bedit picklist values for standard fields
- Cchange the field type of standard fields
- Drename standard field labels in the user interface
- Eremove non-required standard fields from a page layout
137Sales managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time off requests. Which permission should a system admin enable in a custom profile to meet this requirement in a private sharing model?
- A"read for accounts"
- B"view all data"
- C"read for opportunities"
- D"view all for opportunities"
138Universal Containers has certain customers that must be placed on the Do Not Contact (DNC) list. A system admin needs to ensure that sales reps do not contact these customers. Which step should the admin take to enforce this requirement? Choose 3 answers.
- Amake the DNC contact records private to all sales users
- Bfilter the DNC contacts from mass email list views shared with sales users
- Cselect the mass email checkbox on the DNC contact record
- Dremove the phone number and email address fields from the contact page layout for DNC contacts
- Eadd the Do Not Contact field to the contact layout and make it visible for all sales user profiles
139Jim has logged into Salesforce. He clicks the leads ___ along the top of the screen, and then clicks the new button. He enters a lead name, company, and demographic information, and clicks save. Jim has created a lead ___ within the lead ___.
- Aobject, tab, record
- Btab, object, record
- Cobject, record, tab
- Dtab, record, object
140Which of the following is NOT a standard object?
- Acampaign
- Bopportunity
- Csale
- Dcontract
141Which of the following is NOT a standard Salesforce application? Select all that apply. (pick 2)
- ACall Center
- BAccounts
- CMarketing
- DInvoices
142Susan navigates to the leads tab and selects "Unread Leads" from the drop down menu, and is presented with a series of lead records. "Unread Leads" is an example of which of the following?
- Areport
- Bdashboard
- Clist view
- Drecord
143Bob is a Salesforce system admin. He creates a sandbox to test a feature that will require activation. Bob submits a case to Salesforce support from the production environment. Support requests the org ID of the environment that Bob would like the feature activated within. Bob can provide support the production org ID, as the sandbox and production org IDs will match.
- Aonly in the case where the sandbox created is a developer sandbox
- Bonly in the case where the sandbox created is a full sandbox
- CYes, the production org ID will always match the org ID of its sandboxes
- DNo, the production org ID will never match the org ID of any of its sandboxes
144Jenny is a Salesforce.com admin for Inspired Products, Inc. (IPI). IPI's fiscal quarters are comprised of two four week months, and one five week month, beginning in January. IPI would like to report on their opportunity pipeline segmented by fiscal quarter. What does Jenny need to consider when configuring Salesforce?
- Astandard fiscal years can be configured to suit IPI's needs
- Bcustom fiscal years must be configured to suit IPI's needs. Once enabled, custom fiscal years CANNOT be disabled.
- Cfiscal year config is not required
145IPI support has office hours Mon-Sun 8a-8p but does not work Christmas, Thanksgiving, and several other holidays throughout the year. Cases are escalated according to working hours within the organization. How should this be configured in Salesforce? (Select 2)
- ABusiness hours must be configured to define the working hours Mon-Sun, 8a-8p
- BSalesforce automatically adds holidays, simply select all that apply
- Ca recurring holiday must be added for each holiday and associated to the appropriate business hours
- Dconfiguration of business hours and holidays is not required
146Dan creates an opportunity record and then associates a Powerpoint deck to the opportunity via Chatter. The opportunity record impacts ___ storage, while the Powerpoint deck impacts ___ storage.
- Adata, file
- Bfile, data
- Crecord, data
- Drecord, file
147Mary is a sales rep that travels extensively. She states that she consistently uses the same web browser on the same laptop, yet is still frequently prompted for computer activation. What could cause this to happen?
- Athis is normal and expected behavior
- BMary's computer web browser is not storing cookies properly
- Cthe trusted IP ranges for Salesforce are improperly configured
- Dthe login IP ranges for Salesforce are improperly configured
148Jim is a traveling sales rep and has just landed from a cross-country flight. He views his calendar in Salesforce and notices that his calendar appointments are displaying several hours off. What is likely the cause?
- Athe locale on Jim's user record is set incorrectly
- Bthe Salesforce org's time zone needs to be changed to reflect the change in time zone
- Cthe time zone on Jim's user record needs to be updated to reflect the change in time zone
- DJim needs to update the time zone on his laptop to reflect the change in time zone
149You are the Salesforce admin for a US-based company with a satellite office in Berlin. The Berlin office does not currently use Salesforce, but is scheduled to begin within the next few months. In order for the Berlin office to be effective, they will need to view Salesforce in German and enter currency amounts in Euros. The US office must be able to report all opportunities in US dollar amounts. A static conversion rate between USD and EUR is acceptable for launch. What do you need to consider for this implementation? Select 3.
- Amultiple currencies must be enabled prior to establishing conversion rates between currencies
- Btranslation must be configured for custom objects, tabs, fields, and picklist values
- Cenabling multiple currencies will require feature activation. Feature activation can take several days to complete, and should be worked into the project plan accordingly.
- Dadvanced currency management with dated exchange rates is required
150The VP of customer service is concerned that customer service reps can access Salesforce data from their homes. She would like to limit all customer service reps to accessing Salesforce only while they are at work. As the Salesforce admins, what steps can you take to ensure that the customer service reps can access Salesforce only from within the company?
- Aadd the company's public IP range(s) to the list of Trusted IP ranges
- Badd the company's public IP range(s) to the list of Login IP ranges on the customer service reps' profile
- Cconfigured Login Hours on the company information page
- Dadd the company's public IP range(s) to the list of Trusted IP ranges on the customer service reps' profile
151The marketing team, several (but not all) executive users, and several (but not all) users from sales ops should be granted the ability to access several list views and a report folder. As the Salesforce admin, how would you structure access?
- Acreate a new role and assign each user to this role. Specify this role within the sharing criteria for each list view and the report folder
- Bcreate a new public group and assign each user to this group. Specify the public group within the sharing criteria for each list view and the folder report.
- Cspecify the named users and roles within the sharing criteria for each list view and the report folder
- DCreate a new permission set and assign each user to the permission set. Specify access to the list views and report folder within the permission set.
152The operations team uses a field on account called "Delinquency Status" to indicate when an account is behind on payment. This field should be visible to only the following users:
- the entire finance team
- all sales managers
- 2 named users of the 75 sales reps
What is the best way to implement this scenario?- Agrant field-level visibility to the Delinquency Status to the finance team, sales manager, and sales reps via role
- Bgrant field-level visibility to the Delinquency Status field to the finance team, sales manager, and sales reps via permission set
- Cgrant field-level visibility to the Delinquency Status field to the finance team, sales manager, and sales rep profiles
- Dgrant field-level visibility to the Delinquency Status field to the finance team and sales manager profiles. Grant field-level visibility to the Delinquency Status field to the two sales reps via permission set.
153Customer service reps must be able to create cases and edit cases that they own. However, they should not be able to view cases owned by any other users. Org-wide defaults for the case object must be set to which of the following?
- Apublic read/write
- Bpublic read only
- Cprivate
- Dnot visible
154Julie and Jim are both sales reps in your organization and are collaborating on an account "Squared Wireless." Jim currently owns the account, and Julie cannot view the record in Salesforce. Jim would like for Julie to have the ability to view and edit the "Squared Wireless" account record. All other account records owned by Jim should remain not visible to Julie. Account collaboration is rare within your organization. Julie and Jim are assigned the same role and profile. How can this be solved in Salesforce?
- Ainstruct Jim to manually share the account record
- Bcreate a criteria-based sharing rule to grant access to records as needed
- Cset the org-wide defaults for accounts to read only
- Dadd Julie and Jim to a public group "Sales Collaboration." Create a sharing rule that grants members of "Sales Collab" read/write access to account records owned by users in "Sales Collab."
155The inside sales team must have the ability to create and edit opportunities. Each user within the inside sales team must only be able to view records that they own (Inside Sales User A should not be able to view Inside Sales User B's opportunities). The outside sales team must have the ability to create and edit opportunities and to view opportunities owned by users within both the inside and outside sales teams. How should this be configured in Salesforce? Select all that apply. (pick 4)
- Aconfigure org-wide defaults for opportunity to read only
- Bconfigure OWD for opportunity to private
- Ccreate a sharing rule: prevent the inside sales team from viewing records owned by the outside sales team
- DCreate a sharing rule: the outside sales team will be granted read access to opportunities owned by the inside sales team
- Ecreate a sharing rule: the outside sales team will be granted read access to opportunities owned by the outside sales team
- Fcreate two roles: one for the inside sales tea and one for the outside sales team
156The OWD for oppty. are set to read only. A custom field Commission has been added to the oppty. Each user should be able to view this field for records that they own, but not for records they do not own. How can this be accomplished using Salesforce security config?
- Aset field-level security to read only on the Commission field for the appropriate profiles
- BSet field-level security to hidden on the Commission field for the appropriate profiles
- Cset field-level security to hidden on the Commission field for the appropriate profiles, and create sharing rules to grant access to users to view the Commission field on records they own
- Dset field-level security to hidden on the Commission field for the appropriate profiles, and create permission sets to grant access to users to view the Commission field on records they own
- Ethis scenario cannot be solved using only Salesforce security config
157Oppty. to account is a ___ to ___ relationship.
- Amany, many
- Bmany, one
- Cone. many
- Done, one
158Permission set to User is a ___ to ___ relationship.
- Aone, one
- Bmany, one
- Cone, many
- Dmany, many
159Use Import Wizard for five things only:
accounts
contacts
leads
solutions
custom object records- AVerdadeiro
- BFalso
160Data Loader can do ___ objects.
- AAll
- BMost
- CNone
161___ bypass workflow on ____; ____ on ___.
- ACan't, data loader; can, import wizard
- BCan, data loader, can't, import wizard
162Which has the de-dup tool?
- Aimport wizard
- Bdata loader
- CBoth import tool and data loader
- DNone of the above
163Which are Single data points:
- AGages
- BMetrics
- CGages and Metrics
- DNone of the above are Single Data points
1644 types of actions that can appear in a workflow:
Pick 4- Aemail task
- Btasks
- Cfield updates
- Doutbound messages
- Evlookup
165"New meeting request" button has up to ____ different time proposals (of which you can select ___; ___ show you what everyone else has chosen; ___ use for people even if they don't have Salesforce.
- Afive, one, does, can
- Bfive, one does'nt, can
166Salesforce divided into 3 different layers--_______--, of which there is a ___ and ___ side for each.
- AModel-View-Controller (data model, user interface, business logic); declarative, programmatic
- BModel-View-Controller (data model, user interface, business logic); negative, positive
167Six standard profiles are:
system admin
read-only
marketing user
standard user
contract manager
solution manager- AVerdadeiro
- BFalso
168____ allows you to backup files...if you have ___ or higher, can do it ___ (every ___ days); if lower, can do it ___ (every ___ days)
- AData export service; enterprise, weekly, 6; monthly, 28
- BData export service; enterprise, daily, 6; monthly, 28
- CData export service; enterprise, weekly, 1; monthly, 28
1694 types of reports are:
tabular, summary, matrix, joined- AVerdadeiro
- BFalso
170Can put up to 5 formulas on reports (that are, summary and matrix reports, but not tabular reports)
- AVerdadeiro
- BFalso
171Data loader puts errors in csv file, but only shows you one error at a time; import wizard sends an email, but all of the errors at once.
- AVerdadeiro
- BFalso
172A custom Report Type can go 4 levels deep.
- AVerdadeiro
- BFalso
173Even in a custom report type, CANNOT rename columns?
- AVerdadeiro
- BFalso
174Which dashboard feature allows users to see a dashboard with only their own data?
- Arunning user
- Bprofile owner
- Cwalking user
Informações
- Descrição
- Quiz based from flash card on Quizlet Salesforce ADM201. Is set to allow correct answer to be seen as answered and/or at the end of all questions.
- Autor
- Kristin Bunn
- Idioma
- English
- Visualizações
- 3.007
- Etiquetas
- Avaliação
- 3,5 de 5 · 4 avaliações Avalie este quiz