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1Of the options below what would you use to limit the number of records returned and assist with data consistency?
- APicklist and dependent picklist fields
- BCustom lookup fields and lookup filters
- CCustom formula fields
- DRecord types and page layouts
- EWorkflow field updates
2Your boss wants you to make a report that shows sales growth year over year, which logical command should you use?
- Apriorval custom field + modifier
- BprevGroupVal
- CParentgroupval
- DpreVal
3What do you need to configure on a profile to allow it to find duplicate records?
- ARead and Edit
- BView All
- CMerge
- DDelete
4Please identify features from the list below that are included in Live Agent. Choose 3 answers.
- APre-Chat Forms and Post-Chat pages
- BBlock visitors by IP Address
- CShare the customer's screen
- DBlock visitors by username
- EEnable agents to include standard responses without having to type each time
5If Kristian is always traveling and rarely remembers to bring his computer, how can Andy the admin make it possible to approve work orders from Kristian’s phone? Choose 2 answers.
- AEnable email approval
- BEnable chatter feed approval
- CEnable Salesforce1 for approval processes
- DEnable SMS/IM approval
6How can Michael become the owner of a record he did not create? Choose 3 answers.
- AMichael accepts record from a queue
- BIf Michael is above the current owner of the record in the role hierarchy
- CIf Michael is already a record owner
- DIf someone shares the record with Michael
- EIf Michael has Modify All Data
7What would you use to ensure users are only able to enter permissible value in a field?
- AA workflow formula field update
- BA validation rule
- CAn auto response rule
- DA workflow field update
8The sales manager wants to have the Opportunity Owner field changed to “Second Chance Sales Team” when the opportunity status is changed to Closed-Lost. What method would you use to do this?
- ACreate an Auto response rule on the parent account
- BCreate a Workflow field update on the opportunity
- CCreate an Escalation rule on the parent account
- DCreate a Validation rule update on opportunity
9Which of the following would cause an Account ID field (required) to not be populated for certain records?
- AThe Account ID field is hidden
- BThe administrator forgot to add the Account ID field in the page layout
- CThe Account ID field is set to Read Only for two profiles
- DThe record owner is above the running user in the role hierarchy
10Curl Up and Dye Sales uses Collaborative Forecasting in their Salesforce org. What items will their sales reps not see on the Forecast tab?
- AQuotas
- BData Source
- CForecast Categories
- DOpportunity List column
- EForecast range
11The support manager needs a report to track the number of cases per week for the next six months to support her request to hire another support rep. How would you comply with her request?
- AUse reporting snapshots to give her the data she needs
- BCreate a custom report type for her report
- CRun an existing Standard report
- DCreate an Exception report
12Jeremiah needs to set up a relationship between the Demolition Derby object and the Potential Driver object. Each Demolition Derby record should have many Potential Drivers and each Driver should be able to apply for multiple Derby’s. When Potential Driver’s are disqualified their record should be deleted from the Potential Driver record as well as any related information in the Demolition Derby object. What does Jeremiah need to do to configure this?
- ACreate a lookup relationship using a Junction object
- BCreate a many-to-many master-detail relationship using a junction object
- CCreate a lookup relationship on the Potential Driver object
- DCreate a master-detail relationship on the Potential Driver object
13Customers are complaining they don’t know where to submit service request. How can the administrator enable these? Choose 2 answers.
- AEnable a live chat option available on the company website
- BEnable Chatter answers
- CEnable the service cloud console on the company website
- DEnable Case Feed on the company website
14A marketing user has been asked to assist on a certain project that he will need additional permissions for. Since other users share his profile, how do you grant access to him without granting access to other marketing users? Choose 2 answers. (This marketing user is a special snowflake that needs access).
- APermission set
- BDelegated administration
- CSharing Rules
- DRole Hierarchy
15What access does the “Enable Content Pack Creation” setting allow? Choose 2 answers.
- AUsers can modify existing content packs
- BUsers can only edit the description and title of existing content packs
- CUsers cannot do anything to existing content packs
- DUsers can create new content packs
16Which of the following rolls up for both customizable and collaborative forecasting?
- AExpected Revenue
- BQuota
- COpportunity Amount
- DAmount
17The Sales Manager wants to create different price books for the Eastern, Western, Northern and Southern regions. How does an administrator do this?
- AClone the standard pricebook and create separate pricebooks for each region.
- BCreate a separate pricebook for each region.
- CAdd a different list price for products depending on the region.
- DAdd the four different regions, and a new price book is automatically created from the standard pricebook.
18New system administrator Brian has realized the prior system administrator had created the Candidate to Job Application relationship as a lookup rather than a master-detail relationship. In order to correct this, Brian needs to configure the Candidate field on the Job Application object to be a master-detail field instead of a lookup. What does he need to verify first?
- AHe needs to make sure the Candidate field is set to Required
- BHe needs to verify that the Candidate field contains a value in all records
- CHe needs to verify that the Candidate field has a related record
19Donna, a new HR rep, wants a picklist field on the Position object by end of day tomorrow. You are swamped, and don’t have time to do this for her. Your manager has approved Donna to have access so she can fulfill the request herself. How do you give her access?
- AMake Donna a delegated administrator for the Recruiting app.
- BMake Donna a delegated administrator for the Position object.
- CAssign Donna the "Modify All Data" permission set.
- DChange the organization-wide default for the Position object to Public Read/Write
20Cases of potentially supernatural origin must be restricted to only Level 5 and Level 6 profiles. How can the administrator ensure Level 5 and Level 6 agents have clearance while maintaining security?
- ARemoved the record type access for all users except those with Level 5 or Level 6 permissions
- BGive the "view all data" to agents with the Level 5 or Level 6 profiles
- CCreate a new profile and assign the 5 agents to it
- DCreate a criteria based sharing rule to share with agents with the Level 5 or Level 6 profiles
21Sales reps want to learn more about their potential customers by utilizing the Social Accounts, Contacts and Leads functionality. What options would the system administrator have to enrich their data?
- AUse Facebook to import educational background
- BUse the Company's Salesforce Facebook account
- CUse Linkedln to import educational background
- DUse Twitter to view recent tweets posted by a contact
22Whoyah Sales experiences a very high rate of turnover for sales reps. Management needs an automated process to change the Deal status to “Sales Rep Inactive” after 10 days of no action on the account so it can be reviewed and approved by the manager as a still active account. What automation process can accommodate this most effectively?
- AValidation Rule, Assignment Rule, Approval Process
- BAssignment Rule, Approval Process, Workflow Rule
- CAssignment Rule, Approval Process
- DAssignment Rule, Auto Response Rule, Workflow Rule
23Which of the following can Salesforce Communities NOT be used for? Choose 2 answers.
- AUse the Ideas tab for community users to submit, like, and promote Ideas
- BRestrict Communities to only be used by internal Salesforce users
- CEnsure that Reputation level is the same across all communities
- DHave Crowd sourced Knowledge accessible in Q&A tab
24What two tools have the capability of deploying metadata between organizations regardless of whether or not they are related? Choose 2 answers.
- AChange Sets
- BForce.com IDE
- CUnmanaged Packages
- DForce.com Migration Tool
25A developer has completed work in the sandbox and is ready to send it to a related org, what deployment tool should be used?
- AChange Sets
- BForce.com IDE
- CUnmanaged Packages
- DForce.com Migration Tool
26Daryll is complaining the status field is no longer on the custom account page layout. What should you check?
- ASetup Audit Trail
- BField History Tracking
- CSystem Log
- DField Audit
27Alex submitted a time off request to his manager, however, the manager has not done anything about it because he didn’t get the email notifications. What should you check? Choose 2 answers.
- AEmail Log
- BSetup Audit Trail
- CDebug Log
- DTime-Based Workflow
28The new VP has requested that you set up entitlements. What permissions do you need to do this? Choose 2 answers.
- AManage Entitlements
- BCustomize Application
- CCustomize Entitlement
- DManage Application
29Chloe submitted a change set for deployment, but it is missing a component. How can you fix this before her boss finds out?
- ADeploy the change set and then submit another change set for deployment
- BEdit the change set, deactivate it and then add the missing component
- CCreate another change set containing all components and deploy it
- DClone the change set, edit the components and deploy the new change set
30Kevin has problems determining what prices to give to the customer. List the three prices that Kevin has available to him. Choose 3 answers.
- ASales Price
- BManager's Special
- CDiscounted Product Price
- DList Price
- EStandard Price
31Noah wants a new lead to be generated every time a support case is logged. How can this be done?
- AUse an Apex Trigger
- BEnforce an opportunity naming guideline for Sales Reps
- CCreate a Workflow Rule with an immediate workflow trigger to update the opportunity name field using concatenate
- DUse validation to update the field
32Support reps are adding tags incorrectly to CRM content in libraries. How can you enforce standards for tags? Choose 2 answers.
- AEnable restrictive tagging
- BChange Tagging Field to multiselect picklist
- CEnable workflow to send email alert for unnamed tags
- DGuided tags
33How can Noah keep his sales reps from creating all accounts with the same name?
- AUse the HLOOKUP operator in a validation rule for the account name
- BUse the VLOOKUP operator in a validation rule for the account name
- CMake the account name field unique
- DUse an APEX Trigger
34Noah went to a conference and heard about the Force.com IDE. He has asked you to configure it, and you have come back to him for additional information. What information do you need EXCEPT?
- ATarget environment
- BUsername and password
- CMetadata components
- DInbound and outbound change sets
35Tonya just got her Advanced Administrator certification, and thinks her organization can really benefit from Territory Management. The VP wants to know what considerations they need to take into account before he will let her implement it. What should be considered EXCEPT?
- AOnce enabled it cannot be disabled
- BIt does not work in parallel with sharing functions
- CYou need to contact Salesforce to have it enabled
- DForecasts are derived from Territory hierarchy not Role hierarchy
36Wok this Way has a custom field on its Contact record for Employee IDs. For security purposes, only Mick, the system administrator, has access to this field. Mick has been swamped and needs help updating the Employee ID numbers for new employees. What does he need to do to enable the Recruiters and Assistants to help him with this? Choose 2 answers.
- AChange the access levels in the Recruiter and Assistant profiles to Read/Write for the Employee ID field.
- BCreate a sharing rule for the Position object using criteria based sharing on the Employee object
- CCreate a permission set with Read/Write to the Employee ID field and assign it to the assistant and recruiter users.
37Tonya received a call from a sales rep saying that he is submitting quotes, but they are not showing up on related opportunities. Why would this happen? Choose 2 answers.
- AThe attached currency is no longer active
- BThe quote contains an archived list price
- CThe quote is attached to a closed opportunity
- DThe user does not have Edit permissions on the quote
38The manager in charge of setting up and maintaining Salesforce Knowledge is retiring. What three things does her replacement need to know? Choose 3 answers.
- AData category visibility is assigned through roles and profiles
- BArticle version numbers must be assigned by a Knowledge Manager for tracking
- CEnabling certain Knowledge features on a user record requires licensing
- DKnowledge settings must be configured to allow users to create an article from a case
- ESolution category browsing must be enabled in Solution settings
39The manager at Fine Chit Metal Machinery is concerned that his sales reps are ignoring potential customers. To help better track opportunities, he would like a custom status field to be set to “Inactive” if there has not been contact in the past 30 days. The last contact field is already enabled. In an attempt to be proactive, what else does the administrator need to configure?
- AEnable field history tracking on the field and include the history in a custom report filter
- BCreate an approval process that submits the opportunity for approval when the custom checkbox is true
- CCreate a workflow rule that updates the field when the probability drops below 50%
- DBuild a validation rule that displays an error
40The sales manager at Dump Loads on Us needs a report that shows all opportunities that do not have any activities. What report type will fill this need? Choose 2 answers.
- AA custom report type with Opportunity as the primary object and Activity as the secondary object
- BAn opportunity report with a cross object filter of opportunities without activities
- CA joined report using an opportunity report in Block A; a task and event report filtered by tasks for Block B
- DA standard opportunity filtered by the field Last Activity and a custom date range that is blank
41Which of the following is not an available action for a milestone?
- ASuccess actions
- BRepeat actions
- CWarning actions
- DViolation actions
42What action must you take in order to set up an entitlement process?
- ASet up service contracts with contract line items and entitlements
- BSpecify actions that you'll add to your entitlement process
- CSet up milestones that you will add to the entitlement process
- DDelete all pending actions in the entitlement process queue
43When using entitlements which of the following page layouts should be considered for customization?
- AEntitlements Page Layout
- BCase Page Layout
- CAccount Page Layouts
- DContact Page Layout
- EAll of the Above
44When setting up a support process that is NOT based on individual service contracts, what step needs to be taken while setting up entitlements?
- ASet up service contracts
- BSet up contract line items
- CSet up both service contracts and contract line items
- DCustomize entitlements fields and the entitlements page layouts
45Linda, the new admin, has been asked to set up entitlements. What does she need to do first?
- ASpecify the entitlements-related lookup filters on cases
- BEnable entitlement management
- CSet up service contracts
- DCustomize entitlement fields
46Which of the following is NOT unique to Salesforce knowledge?
- AArticle types
- BCategories
- CSynonym Search
- DCustom Page Layouts
47Which of the following is NOT true about Salesforce Knowledge article types?
- AAn organization must have 2 article types to enable Knowledge
- BTypically article types are short HTML documents
- CArticle Types may include attachments
- DArticle types should enable 'actionable' content
48Noah wants to know why the company has Salesforce Knowledge, who is supposed to use it?
- ASupport Agents
- BSales Rep
- CEnd Customers
- DInternal Training Team
- EAll of the above
49A phone rep is going through a Visual Workflow to attempt a cross selling function. Which Visual Workflow element would be used to prompt the rep to end the call?
- AStep
- BScreen
- CDecision
- DAssignment
50Sales reps need a Visual Workflow element added to create new opportunity records, which should be used?
- ARecord Update
- BRecord Lookup
- CRecord Delete
- DRecord Create
51When creating a Visual Workflow you need to set an Opportunity name variable to “Promotion Type”, what should be used?
- ARecord Update
- BRecord Create
- CAssignment
- DDecision
52For proper handling customers need to be sent to different departments based on which type of product they use, which Visual Workflow element should you use to route customers?
- AStep
- BScreen
- CDecision
- DAssignment
53Nancy has a new Visual Workflow, which of the following CANNOT be used to deploy a Visual Workflow? Choose 2 answers.
- ACustom button
- BCustom Link
- CVisualforce Page
- DApex Trigger
- EField Updates
54When working with a Visual Workflow, how many versions of the flow can be active at one time?
- A1
- B2
- C4
- D8
55When working with a Visual Workflow, how many flows can you have at one time?
- A20
- B30
- C40
- D50
56What are two ways content types CANNOT be used in CRM content? Choose 2 answers.
- AWith library rules, to limit the number of libraries created
- BWith validation rules, to capture complete data
- CWith upload rules, to limit the size of content files
- DWith content fields, to control the content detail page layout
57Lindsey has a new employee and needs to grant them access to Content, which license is required to use Content?
- ASalesforce CRM Content User
- BSalesforce CRM Content Contributor
- CSalesforce CRM Content Creator
- DSalesforce CRM Content Manager
58Judy has written a 20GB document and wants to upload it to CRM content but keeps getting an error message. What is the maximum file size that can be uploaded?
- A10GB
- B100MB
- C2GB
- D500MB
59John likes to group leads based on a custom Region field, however, some leads are coming in with the field blank. What should he do to make sure the value is always entered?
- AMake the Region field universally required
- BMake the Region field required on all page layouts
- CCreate a custom validation rule on the Region field
60Mike needs to make some changes in his source code control system, which deployment tools will allow him to do so? Choose 2 answers.
- AChange Sets
- BForce.com IDE
- CForce.com Migration Tool
- DData Loader
61Kelci just made a new custom tab for a custom object. Which of the following will have occurred? Choose 3 answers.
- AA home page has been created for the custom object
- BUsers are now able to search for records from the custom object
- CThe new records of the custom object will only be able to be accessed from the related list on the parent record
- DA custom app with the custom tab has been automatically generated
- ENew records of the custom object are now able to be created from the sidebar
62Tiffany is learning more about master-detail relationships, can you tell her which of the following are true? Choose 2 answers.
- ARecord access of detail records will be controlled by the master record
- BA master record and a related detail record can have different owners
- CDeleting a master record, also deletes the detail record
- DA detail record can be shared using sharing rules
63Sarah would like to create a custom app for her users, what benefit can she highlight to Noah to help him be on board?
- AProvides users with a place to share and install apps
- BAllows users to manage custom objects and tabs
- CGives users access to the tabs and records they need
- DDifferentiates standard and custom objects for users
64Tony is swamped and needs help. His manager suggested creating some delegated admins. If created what privileges can be given to the delegated admins? Choose 3 answers.
- AModify the Role Hierarchy
- BCreate and Edit Users
- CAssign Users to Specified Profiles
- DModify Profile Permissions
- EManage Custom Objects
65Management needs a benchmark of how much should be sold withing a certain time frame. Which forecasting schedule type should you use?
- AQuota
- BPipeline
- CForecast
66Management wants to know how many opportunities are at each stage. Which forecasting schedule type should you use?
- APipeline
- BForecast
- CQuota
67Management would like a Forecast schedule type that is expressed in dollar amount, units of product family, or both, which schedule should be used?
- APipeline
- BForecast
- CQuota
68Which of the following statements are NOT true about an end user’s forecast?
- AIt is updated in the system every evening at 5 PM
- BThis aggregate can be dollars of revenue
- CThis aggregate can be units of product
- DRolls up according to the forecast history
69Noah is getting complaints from accounting that the business fiscal year does not match the fiscal year in Salesforce. What should you have him consider before enabling a custom year? Choose 3 answers.
- AYou will need to backup all data before enabling custom fiscal years
- BThe structure of a custom fiscal year can only be defined from the available template
- CIt is possible to define non-standard quarter lengths using custom fiscal year
- DIt is possible to define a non-standard number of quarters
- EBecause standard fields can't be modified, the Salesforce.com fiscal year will continue to apply to reports, quotas, forecasts and so on
70Which statement regarding the Opportunity field, “Stage”, is NOT true?
- AThere are 10 default stage values
- BThe list of default stage values cannot be added to or edited
- COther sales methodologies can be downloaded from the AppExchange
71When using Customizable Forecasts, which forecast category is NOT included in the forecast?
- AClosed
- BOmitted
- CPipeline
- DBest Case
72Andrew needs to import revenue quota data for Collaborative Forecasts and is using the Data Loader. What information must he include in the import file? Choose 3 answers.
- AUser record ID
- BStart date of the forecast period
- CUser full name
- DQuota amount
- EQuota opportunity
73Kevin has set the standard price of an item, what else does he need to do in order to add it to a Custom Price Book?
- AEnter a product code
- BEnter a product description
- CCheck the Active checkbox
- DSelect a product family
74Kim wants to set a List Price for a Product. What two things should she do first? Choose 2 answers.
- AUpdate all items in the Standard Price Book
- BUpdate all items in the Custom Price Book
- CCreate the Product
- DDefine the Product's Standard Price
- ESpecify a Quantity or Revenue Schedule
75The company’s organization-wide defaults for access to Price Books are set to Use, however, only Sales Managers should have access to Price Books. What is your first step to resolve this?
- AChange the organization-wide defaults to No Access
- BChange the organization-wide defaults to View Only
- CChange the Sales Reps' access rights, but leave the organization-wide default settings alone
76Bokay Florists sell prepaid memberships where the customer pays once a year for flowers to automatically be delivered once a month. What type of schedule should their admin set up?
- ADefault Quantity Schedule
- BDefault Revenue Schedule
- CDefault Revenue and Quantity Schedule
- DCustom Revenue Schedule
77Which of the following statements about Standard and Custom Price Books in NOT accurate?
- AA standard price book includes a master list of all Products and their associated Standard Prices
- BA custom price book includes a master list of all Products with their associated Custom Prices
- CA custom price book is a subset of the Products listed in the Standard Price Book
78Tom needs to upload quota data for all users in Collaborative Forecasts. Which permissions does he need? Choose 2 answers.
- AManage Quotas
- BCustomize Quotas
- CView all Forecasts
- DView all Data
- ECustomize Forecasts
79Which of the following is NOT true regarding Salesforce Console for Sales? Choose 2 answers.
- ATo assign Sales Console access permission, you must edit the user record
- BAn add-on license is required for every user who will need access to the console
- CYou can edit user profiles to assign this license to a group of users
- DIt is necessary to edit the user record to assign this license to the user
- ETo activate the Sales Console, you need to check the Sales Console permission checkbox in the appropriate permission set
80When using a change set what is the proper process?
- ACreate, Monitor, Deploy
- BDeploy, Combine, Monitor
- CValidate, Deploy, Monitor
- DCreate, Validate, Monitor
81Sonya keeps trying to file her vacation leave request that should be approved by a manager but she is unable to submit the request. What could be the possible cause?
- AShe has not been assigned a direct manager
- BThere is an error in the approval process
- CThe approval process has not been activated for her
- DShe is not a manager of anyone
82Noah wants the amount field to increment every time the Opportunity stage is changed. How can this be done?
- ACreate a workflow field update on the opportunity
- BCreate a workflow field update on the account
- CUse rollup summary on the account
- DUse a cross object formula
83What objects are NOT supported when creating a custom report type for Collaborative Forecasts? Choose 2 answers.
- AAccounts
- BForecasting Items
- CForecasting Quotas
- DForecasting Categories
- EOpportunities
84Lilly needs to see performance data on individual sales reps regarding Accounts, Opportunities and Cases. How should she configure this?
- AActivate "Enable Viewing My Team's Dashboard" permission
- BCreate dashboards for each of them
- CCreate a Dynamic Dashboard and add filters on Users, Accounts, Opportunities and Cases
- DCreated a Dashboard and add a filter on Users, Account, Opportunities, and Cases
85You have created a workflow rule to send an email in your configuration sandbox. For some reason its not working, what should you double check? Choose 2 answers.
- AYou have the correct email address
- BHTML does not work in sandbox, make sure your email has no HTML
- CCheck the deliverability settings
- DLook at the system audit trail
86Your training a new agent on how to use live agent, which of the following can they NOT do in a LiveAgent chat window? Choose 2 answers.
- AEscalate the case from the chat window
- BTransfer chat to another agent
- CHave multiple users in one chat session
- DOpen a social network from the chat window
- EView more about the customer by clicking the detail button
87Noah wants a report that shows how many cases and closures for all of his subordinates at 6PM each day. How can you configure this?
- AUse a dynamic dashboard for all subordinates
- BUse a single dashboard and apply cross filters
- CUse a single dashboard with an Analytic Snapshot
- DUse a dynamic dashboard and specify each individual
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- ADM201 Salesforce (ADM 211) Quiz sobre ADM 211 sfdcstudy.org Questions, criado por student kilo em 14-06-2017.
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