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Customer Service in Hospitality Público

Criado por Antonia Blankenberg

Anterior

Customer Service in Hospitality

Curso por Antonia Blankenberg, atualizado more than 1 year ago Colaboradores

Descrição

This course gives information on the implementation of good customer service in the hospitality sector. The course features a short quiz at the end to test the knowledge from the course.

Informações do módulo

Defining Customer Service

Sem etiquetas

Mapas Mentais

Defining Customer Service

Understanding the Effects of Customer Service

Sem etiquetas

Slides

Understanding the Effects of Customer Service

Dealing with Customers

Sem etiquetas

Nota

Dealing with Customers

Handling Customer Complaints

Sem etiquetas

Multimídia

Handling Customer Complaints (Incorporar)

Dealing with Customer Concerns and Issues

Sem etiquetas

Nota

Dealing with Customer Concerns and Issues

Risk Assessment in the Workplace

Sem etiquetas

Fluxograma

Risk Assessment in the Workplace

Customer Service Quiz

Sem etiquetas

Quiz

Customer Service Quiz

Customer Service in Hospitality

Defining Customer Service

Understanding the Effects of Customer Service

Dealing with Customers

Handling Customer Complaints

Dealing with Customer Concerns and Issues

Risk Assessment in the Workplace

Customer Service Quiz