Mind map
Defining Customer Service
Mind map: Defining customer service
Map content
Defining Customer Service
Standards
- The level of standard required by staff in delivering a service
- Individual and team responsibilities
- Service times
- Quality assurance
Policies
- Returns and exchanges
- Product availability/ordering
- Dealing with complaints
Procedures
- Greeting customers
- Customer returns and exchanges
- Dealing with aggressive customers
- Dealing with customer complaints
- Product availability/ordering
Information
- Description
- Best Practice in Customer Service Mind Map on Defining Customer Service, created by Antonia Blankenberg on 25/07/2017.
- Created by
- Antonia Blankenberg
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