Flashcards
Work Flow Analysis
Flashcards do conjunto (11)
- 1WORKFLOW ANALYSIS Techniques and ToolsTechniques and Tools are used to:
Identify the boundaries of process - 2WORKFLOW ANALYSIS Techniques and ToolsTechniques and Tools are used to:
Establish a common understanding of triggers, steps, and results among stakeholders - 3WORKFLOW ANALYSIS Techniques and ToolsTools and Techniques are used to:
Analyze how the current process functions - 4WORKFLOW ANALYSIS Techniques and ToolsTools and Techniques are used to:
Understand where it can be streamlined and otherwise improved - 5WORKFLOW ANALYSIS Techniques and ToolsTools and Techniques can be used to:
Develop use cases that will guide the design, development, and support of the new system that automates the process - 6WORKFLOW ANALYSIS Process EnablersPolicies and procedures that reflect the values and biases of the organization. These are part of and reflect the organizational culture in which work must be performed.
- 7WORKFLOW ANALYSIS Process EnablersFacilities or the physical environment that affect how tasks are accomplished, including factors such as amount and location of space, seating, work surfaces, lighting, equipment, and storage
- 8WORKFLOW ANALYSIS Process EnablersHuman resources, including the work force’s current skill sets, workload, and the performance standards to which staff are expected to adhere
- 9WORKFLOW ANALYSIS Process EnablersMotivation and commitment—the dynamics of what motivates the actors in the process to perform in a certain way and how they are rewarded or punished. This is arguably the single most important process enabler. Lack of motivation and commitment more than any other single factor affects the degree of success of a work process
- 10WORKFLOW ANALYSIS Process EnablersWorkflow design—rework, redundancies, bottlenecks, data loss, and other things that contribute to a poor process and create potential for errors, delays, additional cost, and safety and quality of care issues
- 11WORKFLOW ANALYSIS Process EnablersInformation technology and its usability—unintelligible error messages, confusing screen layouts, navigational dead ends, and lack of tech support are examples of how IT can adversely affect work processes
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- FlashCards sobre Work Flow Analysis, criado por eburns10 em 30-04-2015.
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- eburns10
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