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Flashcards

SCM

Camile Infante Espanhol 132 flashcards

Flashcards do conjunto (132)

  1. 1Which of the following is NOT one of the processes included in operations management?FINANCE
  2. 2A supply chain is a global network of organizations and activities involved in:Designing, transforming, consuming, and disposing of goods and services.
  3. 3Structural operations management decisions include:Capacity, facilities, and technology
    and the supply chain network
  4. 4Joe was asked to undertake a project to determine the resources and capacity his firm would need in the next 3 to 10 years. These types of decisions are considered to be:Structural aspects of operations management
  5. 5Physical goods can be differentiated from services in the operations management process by:Longer lead times and they can be inventoried
  6. 6Which of the following functions would NOT have to think about "processes"?All of these have to think about "processes"
  7. 7Which one of the following statements about operations management processes is NOT true?Outputs of operations management processes are always tangible goods
  8. 8Growth of the supply chain management perspective in operations management results from the advent of:All of these
  9. 9During the "mass production" era, operations management focused primarily on:Internal production
  10. 10While there is overlap between operations management and supply chain management, the two are different in that:Operations management focuses on processes, supply chain management focuses on relationships and flows.
  11. 11To an operations manager, the "key customer" is:The person who has the greatest impact on design, sales, and growth opportunities for the product.
  12. 12Operations management is:The management of processes
  13. 13Which of the following statements is a reason why operations management is important?All of these are reasons why operations management is important
  14. 14A process is:A system of activities that transforms inputs into valuable outputs
  15. 15Which of the following statements is NOT true regarding supply chain management?Globalization has slowed the growth of supply chain management
  16. 16Which of the following factors is NOT a major change driver that supply chain managers are concerned about?Supply chain managers are concerned about all of these changes
  17. 17Different levels of planning in supply chain operations management include:Strategic, tactical, and operational planning
  18. 18An example of strategic planning is:Deciding where to locate a new manufacturing plant
  19. 19Which of the following decisions would NOT be under the direct control of operations managers?What customers should be targeted with the greatest priority?
  20. 20Customer service management connects what functional groups?Marketing, logistics management, and sales and distribution
  21. 21Supply chain management has grown as a prevalent perspective on operations management because:Technology has facilitated globalization
  22. 22Which of the following statements best describes "process thinking"?It is a way to view business as a system of interrelated activities
  23. 23Up until the latter parts of the 20th century, operations management mainly focused on:Internal production
  24. 24How is "supply chain management" different than "operations management"?Supply chain management is about relationships and flows, while operations management is about processes
  25. 25In working with downstream processes, internal operations managers typically work closely with:Marketing and sales managers
  26. 26Internal operations managers work with what function to coordinate inbound and outbound flows of materials and information?Logistics
  27. 27A supplier of materials used in manufactured goods is a member of:The product supply chain
  28. 28What kinds of questions does an operations manager who is responsible for tactical-level planning address?How many workers should we hire or fire?
  29. 29What kinds of questions does an operations manager who is responsible for strategic-level planning address?How many manufacturing plants should the company operate?
  30. 30Suppose that you are the general manager of a hotel. For which of the following issues would you first seek help from an operations manager in your firm?Customers' complaints are rising
  31. 31Corporate strategic planning involves decisions related to:What businesses should we be in?
  32. 32Functional strategic planning involves decisions related to:What metrics should be used to ensure progress in operations management?
  33. 33A well-designed value proposition possesses four characteristics. Which of the following is NOT one of those characteristics?It offers the highest product quality in each quality dimension
  34. 34Which of the following is NOT true about "order qualifiers"?All of the items are true
  35. 35Which of the following is considered a "process-related" competitive priority?Flexibility
  36. 36Xanadu Inc. claims that its manufacturing processes result in fewer greenhouse gases than those of its primary competitors. This suggests that Xanadu has a focus on:Sustainability
  37. 37Which of the following is NOT considered a key characteristic of a core capability:It does not need to be extendable to many market opportunities
  38. 38"When operational capabilities are consistent with and supportive of the value proposition and the outcomes desired by key customers"-this statement best describes the concept of:Fit
  39. 39A vice president of operations wants to evaluate the impact of reducing manufacturing expenses on the firm's return on assets. Which measurement should be examined?Cost of goods sold
  40. 40You are an upper-level manager in a firm. You believe that corporate objectives are not effectively disseminated throughout the organization and that line-level managers do not take them into account in their decision-making. Which of the following would best help you to try to correct this problem?Establish metric-based performance measures
  41. 41Which of the following is the most appropriate definition of a core capability?Product/design processes unique to the firm
  42. 42Which of the following is NOT a component of the business model?Desired outcome statement
  43. 43Currently, our system is characterized by a lack of fit between what the customer wants and what the SCM system is best able to provide. As a result, which of the following would apply? 1. The only way to restore fit is for the firm to change the market segment it is going after. 2. Unless something is done, our firm will not be the most effective and efficient long-term supplier. 3. Any firm can successfully counter such inconsistencies through the use of patents and aggressiveadvertising.2 only
  44. 44Which three elements make up the triple bottom line?People, Profit, Planet
  45. 45Which of the following attributes is directly related to fitness for consumption by a customer?Performance
  46. 46Under which component of the business model would people and culture fall?System capabilities
  47. 47Within the supply chain and operations management system, the value proposition is most effectively communicated to the rest of the organization through which of the following mechanisms?Performance measures
  48. 48An electronics firm produces smartphones for sale to the worldwide market. One of the most crucial process-related competitive operational priorities for this firm is:Flexibility
  49. 49A manufacturer of generic prescription drugs must excel at delivering which of the following product traits?Low cost
  50. 50Decision making regarding customers and products is often led by the:Marketing management
  51. 51Internal questions that may be addressed in a SWOT analysis include:What do we do better than anyone else?
  52. 52The three elements of Value Proposition, Key Customers, and Capabilities operate within an environment. Which of the following is NOT part of the environment?Founder's ideology
  53. 53Which of the following is NOT a basic activity type in processes?Reporting
  54. 54You walk into a hairstylist shop. All stylists are busy and you sit in the waiting area. You are in which of the following basic activity types in a process?Delay
  55. 55Most processes involve two basic types of flows:Information flows and material flows
  56. 56A manager is currently unhappy with the capabilities of a particular process and wants to improve its capabilities. To accomplish this, the manager needs to focus on the process:Structure
  57. 57Joe Jones, plant manager at Waco Industries, told a friend that if it was necessary, his plant could produce 1,000 items a day if all conditions were just right. Joe is describing his plant's:Maximum capacity
  58. 58The following sequence shows four operations for a computer chip assembly process and the effective capacity of each. Which step is the bottleneck? Step 1: 500 chips/hour Step 2: 250 chips/hour Step 3: 200 chips/hour Step 4: 550 chips/hourStep 3
  59. 59The following sequence shows four operations for a computer chip assembly process and the effective capacity of each. Step 1: 500 chips/hour Step 2: 250 chips/hour Step 3: 200 chips/hour Step 4: 550 chips/hour Suppose the utilization is 70 percent of effective capacity. What is the actual output of the process?140 chips/hour
  60. 60A bottleneck activity in a process is generally the activity with:The least capacity
  61. 61If a company can eliminate all sources of variance in a process:None of these are true
  62. 62An example of a short-term capacity increase decision is:Adding low-skilled labor
  63. 63Which of the following statements about economies of scale is NOT true?Economies of scale refers to the fact that as volume increases, total cost of production decreases
  64. 64Floor space used to store items to be inspected belongs to which of the following elements of a process?Inputs/outputs/flows
  65. 65Under Juran's Law, whenever a problem occurs, what percentage of the time is the problem the result of a system/process error?85 percent
  66. 66Subcontracting is typically considered at what time horizon when doing capacity planning?Medium-term
  67. 67Which of the following actions will NOT increase output?Managing the flow of work into the system
  68. 68Which of the following statements best differentiates a delay from storage?Delays are uncontrolled; storage is a planned part of a process
  69. 69Space on the shop floor, bins, carts, or racks are capacity-limiting resources most frequently associated with which of the following process activities?Delays
  70. 70Which two of the following effects directly result from bottlenecks?Decrease in output and increase in lead-times
  71. 71A process having the same activity being performed by two or more resources simultaneously is said to have what kind of structure?Parallel
  72. 72Inventory held due to bottlenecks in a process causes:All of these
  73. 73Continual improvement of processes is important because:All of these
  74. 74In process improvement projects, why should we focus our efforts on those processes that consume the most resources (e.g., labor, space, capital, etc.)?Because that is where we get "the most bang for our buck"
  75. 75_______________ transform product specifications and new process technology into a new or revised production system.New process design and development projects
  76. 76Fast innovators typically gain which advantages?They produce a more continuous stream of new product introductions that create a greater and more constant market awareness of their brands.
  77. 77High-quality innovators typically gain which advantages?They satisfy customers more effectively, building strong brand image and customer loyalty
  78. 78Acton Corporation has identified a way to combine several existing technologies into a new product. This is most likely to have occurred in a:Next generation or platform development project
  79. 79An advantage of "early supplier involvement" is that it:All of these
  80. 80The stage of a product/process innovation in which managers determine the target values of product attributes, volume, and price is:Concept development
  81. 81"Concurrent engineering" is best described as:The simultaneous design and development of all the processes and information needed to manufacture a product, to sell it, to distribute it, and to service it.
  82. 82Sequential product development projects are likely to have ____________ development costs and____________ development times than concurrent engineering product development projects.Lower; longer
  83. 83The main purpose of quality function deployment (QFD) is:To base product and process design decisions more directly on what the customer thinks is important
  84. 84Overall, it is clear that well-managed innovation projects:Increasingly involve input from multiple functions in a company
  85. 85A disadvantage of "component standardization" is that it:None of these are disadvantages
  86. 86Which of the following statements is true regarding product/process innovation?All of these statements are true
  87. 87The stage of the product life cycle in which process innovation becomes an important way to increase efficiencies is:Maturity
  88. 88An emphasis on involving supply chain partners in product/process innovation is known as:Codevelopment
  89. 89Cross-functional integration is needed in innovation projects because:All of these are correct
  90. 90The primary difference between integrated/concurrent engineering development and functional/sequential development is:Integrated development spends more money up front in order to save money in later stages
  91. 91XYZ Corporation is using customer interviews and surveys to gather perceptions regarding new product concepts. This approach is known as:Voice of the customer
  92. 92Understanding the product life cycle is important because:Innovation investments need to be matched to the phase of a product’s life
  93. 93Why is product/process innovation an important driver of firm performance?All of these are reasons why innovation drives firm performance
  94. 94What attributes are important measures of a firm’s innovative prowess?Speed, quality, and efficiency of innovation
  95. 95“Crowdsourcing” is:A way to get ideas or services from a large number of sources, usually online
  96. 96Operations managers view innovation as a “funnel” because:It often takes many new ideas to yield a few really good innovations
  97. 97Which of the following statements is true regarding innovation portfolio planning?Operations managers play different roles on different types of innovation projects
  98. 98The main benefit of a stage-gate process for product development is that it:Helps to reduce risk
  99. 99If you want to minimize up-front development costs in a new product development and launch project,which approach would you use?Sequential product development
  100. 100The main benefit of integrated/concurrent product development is:All of these are benefits
  101. 101A technology that produces prototypes quickly without the cost of production tooling is:3D printing
  102. 102“Design for X” is:A collection of design approaches that address specific areas of supply chain management
  103. 103A product design approach that uses digital connectivity to deliver services is known as:Service platform
  104. 104Which of the following statements is false?Quality dimensions are easy to measure for tangible goods, while they are difficult to measure for services
  105. 105Stu Johnson, CEO of Johnson, Inc., attended a seminar on Total Quality Management. Which of the following is NOT something he is likely to have learned at that seminar?Quality is primarily the responsibility of operations management
  106. 106The idea that variability is the source of most quality problems was a major contribution of which quality management thought leader?Deming
  107. 107"Zero defects" is a concept of quality management of which thought leader?Crosby
  108. 108Sanford Corp. bought new technological systems to inspect the quality of products as they come off the production line. The expense of operating these systems would be an example of which of the following types of quality-related costs?Appraisal cost
  109. 109Xanadu Inc. decided to increase the training received by new employees. The expense of this training is an example of which of the following costs of quality?Prevention costs
  110. 110The TQM view of organizational structure states that:Management must support employees
  111. 111All of the following represent external failure cost EXCEPT the cost of:Scrapping defective raw material
  112. 112At the heart of the Six Sigma program is a five-step process called D-M-A-I-C. These letters denote a major activity that must be completed to achieve the objectives of Six Sigma. These activities are:Define, Measure, Analyze, Improve, and Control
  113. 113Which of the following statements that might be made by a business executive best expresses the overall philosophy of Total Quality Management?"There's always room for improvement"
  114. 114If a product includes features that customers care most about, we would say that it has high:Design quality
  115. 115If a tangible good or service performs the promised function dependably, we say that it has high:Reliability
  116. 116Why is product quality sometimes poorly defined in a firm?All these answers are correct
  117. 117When buying from suppliers, what decisions do supply managers make that potentially impact quality?Design of contracts and associated incentives and penalties
  118. 118The types of costs included in a cost of quality analysis include:Prevention, appraisal, and failure
  119. 119The Plan-Do-Check-Act cycle is best defined as:A method used to guide problem identification and solution
  120. 120A process with Six Sigma quality is expected to produce how many defects?3.4 defects per million opportunities
  121. 121“Product quality” is best explained as:The result of both design quality and conformance quality
  122. 122“Quality management” is:An approach that develops culture and tools with a focus on quality
  123. 123Bill wants to purchase a new machine that is expected to hold tighter tolerances on production parts. What functional managers are likely to have a stake in this decision?Finance, Manufacturing, Engineering
  124. 124In a Cost of Quality analysis, “failure costs” refers to:Costs associated with defects
  125. 125After digging through many expense reports, Marsha identified the costs shown above. If these costs are accurate, then the total cost of prevention would be:$60,000
  126. 126Which of the following statements is NOT consistent with the core values of TQM?Opinions are as important as data
  127. 127Persons with responsibilities in which business function will make decisions regarding new product testing programs?Marketing
  128. 128Two dimensions of product quality are hard to measure objectively and are therefore subject to subjective assessment. One of those subjective dimensions is:Perceived quality
  129. 129An organizational culture is shaped by:The actions taken by leadership
  130. 130You are involved in the implementation of a quality improvement program. Your immediate goal is to identify what problems you should focus on (ideally you want to focus on those that give you thebiggest bang for the buck). Which of the following quality control procedures is the most appropriate?Pareto analysis
  131. 131Which of the following quality improvement tools is most appropriate for identifying patterns in the data?Check sheets
  132. 132Effective quality management requires:Data

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FlashCards sobre SCM, criado por Camile Infante em 27-09-2021.
Criado por
Camile Infante
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