Flashcards
COM101_9
Flashcards do conjunto (16)
- 1Uncertainty Reduction Theory Charles BergerEncounters with new people are fraught with uncertainty
Human communication is used to gain knowledge and create understanding, which reduces uncertainty and increases predictability - 2Cognitive vs. Behavioral UncertaintyCognitive: things we don't know
Behavioral: things we feel we need to do - 3Axioms to Address Uncertainty: Verbal CommunicationVerbal Communication
- High uncertainty, High VC
- Lower uncertainty through talking - 4Axioms to Address Uncertainty: Nonverbal WarmthNonverbal Warmth
- High NVW, Low Uncertainty
- Smiling, appearing relaxed - 5Axioms to Address Uncertainty: Information SeekingInformation Seeking
- High Uncertainty, High info-seeking behavior
- Low Uncertainty lessens need to prompt the person - 6Axioms to Address Uncertainty: Self-DisclosureSelf-Disclosure
- High Uncertainty, Low Self-Disclosure
- Low Uncertainty, More Self-Disclosure - 7Axioms to Address Uncertainty: ReciprocityReciprocity
- High Uncertainty, High Rates of Reciprocity
- "HBU"
- the need to redirect the prompt back for the sake of conversation - 8Axioms to Address Uncertainty: SimilaritySimilarities
- High Similarities, Low Uncertainty
- Dissimilarities increase uncertainty - 9Axioms to Address Uncertainty: LikingLiking
- High uncertainty, decreases liking
- Low uncertainty, increases liking - 10Axioms to Address Uncertainty: Shared NetworkShared Network
- High shared comm networks decrease uncertainty
- things in common > springboard for uncertainty reduction - 11Relationship Dynamics If A = B, and B = C, then A = C
- 12Plan-Based CommunicationPeople set goals and formulate set of actions to achieve that goal
- 13Plan-Based Communication Strategies: Info-seekingInfo-Seeking
- Passive: observing
- Active: direct approach - 14Plan-Based Communication Strategies: Plan ComplexityPlan Complexity
- planning no. of layers/steps and no. of contingency measures - 15Plan-Based Communication Strategies: HedgingHedging
- preparing for a way out
- humor
- save face - 16Plan-Based Communication Strategies: The Hierarchy HypothesisThe Hierarchy Hypothesis
- lowering of expectations when comm plan falters
Informações
- Descrição
- Uncertainty Reduction theory
- Criado por
- Abbey London · nov 2016
- Atualizado
- 17 nov 2016
- Visualizações
- 3
- Avaliação
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