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Antonella Ballon Inglês 60 flashcards

Flashcards do conjunto (60)

  1. 1adult only resortsbreathless & secrets
  2. 2Dolphinarium?Dreams Puerto Aventura
  3. 3complimentary transportationZoetry Paraiso de la Bonita
  4. 4World's Best BeachSecrets Maroma
  5. 5Only Preferred roomsSecrets Capri
  6. 6Economical BrandSunscape
  7. 7Discount for published hotel rate25% off
  8. 8RCI/ICE amount of years covered2 years
  9. 9Activaton 3day/2night certificate1. Call GBS member
    2.Pay corresponding fee
    3. Send copy of front/back of certificate
  10. 10Name the 2 for 1 resortsSecrets Wild Orchid, secrets the vine, secrets Puerto los cabos, secrets st.james, secrets maroma beach, zoetry casa del mar, zoetry agua punta cana, zoetry paraiso de la bonita, zoetry villa rolandi
  11. 11Whats reservation cancellation policy?1. Prior to 30 days ---> no penalty
    2. 29 to 7 days --->1 night penalty
    3. 6 or less ---> 2 night penalty
  12. 12cost for extra adult in a standard room, extra adult in preferred room, extra children, extra adult at a 2 for 1 resort in a standard room, extra adult at a 2 for 1 in a preferred room.extra adult standard room $75, extra adult in preferred room $93, extra children $41.25, extra adult at 2 for 1 resort in a standard room $150, extra adult at a 2 for 1 in preferred room $186
  13. 13upgrade fee per night (silver members only)$36
  14. 14Define price matchif a member finds a lower fee at one of our approved websites we will honor rate and deduct 25% off
  15. 15Define rollbackwhen a member has a confirmed reservation and the rate for the same reservation is now lower, we honor the new rate and refund the member the difference.
  16. 16Define recapits mandatory, review of what I did during the call
  17. 17Deposit cost$250 deposit +$20 reservation +$10 pbpf
  18. 18exchange fee for RCI$219
  19. 19combine fee for RCI$109
  20. 20Night type used to deposit into RCIexchange nights
  21. 21define trading powera point system RCI uses to put value into their weeks
  22. 22RCI bonus week activationCall GBS, we don't charge anything
  23. 23renewal fee price, due date and percentage renewal fee can increase on a yearly basis$126 renewal fee due date on anniversary month of their membership, it can increase by 3 percent
  24. 24Monthly late fee by which datelate by 5th of every month
  25. 25Transfer of ownership fee10% transfer fee of total cost of the purchase price
  26. 26Define promise to paymember will cash-out 30-60 days from purchase date
  27. 27difference between SM1 & SM2SMI - all members
    SM2-mexican members only
  28. 28Define ClaimA note left in AFIF by a supervisor when a member wants to cancel
  29. 29website to locate restaurant infomedia website
  30. 30website to locate phone numbers of resortsmedia website
  31. 31website to print reservation confirmation letterUVC website
  32. 32website to make online paymentsGBS website: gbsinternationalinc.com
  33. 33Name 3 trade in companiesGlobal trade-in
    vacation trade world
    sun trade-in
  34. 34where can you find the 3 trade in companies?contract and glossary--->numbers to trade in companies
  35. 35List name for the all inclusiveendless privilege, unlimited luxury, unlimited fun
  36. 36everytime you book a reservation you sent out ?pre-confirmation
  37. 37everytime you book a reservation you must tell the member about>?cancellation policy
  38. 38why would a member want to trade into RCI?to get their maximum trading power
  39. 39how long does it take for RCI to reflect in their systems?48 to 72 hours
  40. 40How much is a renewal fee?$126
  41. 41can it go up?yes, by 3 percent
  42. 42when is a renewal fee due?anniversary month of every year
  43. 43what exhibit refers to the automatic payments?exhibit D
  44. 44when is monthly payment consider late?the 5th
  45. 45where in the contract how much the monthly payment?promisary note
  46. 46where can you find wire transfer info?glossary & e-mails
  47. 47if a member is late on payments, do we assist them?NO!
  48. 48Every time a member ask the member to pay we tell about _________ and enroll______autobilling;website
  49. 49should we give approval code?yes
  50. 50before charging Credit card, do we recap?yes
  51. 51if a member finds cheaper price two days prior , can we refund the difference?true
  52. 52pearl member can receive preferred privilages. (T/F)False
  53. 53a gold member has access to preferred (T/F)True
  54. 54ICE offer cruises, flights, etc (T/F)True
  55. 55all members can upgrade upon check in. (T/F)True
  56. 56what charge code do we charge all inclusive?code 44
  57. 57before asking supervisor, where do we go for assistance?glossary
  58. 58where can member book flights?ICE website & UVC website
  59. 59All new members must have _______completed before agent can assist themWelcome Call
  60. 60if a member said he was lied to day of contract?go over membership benefits

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FlashCards sobre Sem título, criado por Antonella Ballon em 28-12-2014.
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