Accommodation and Hotel Management

What the page covers

This unit sits in the Hospitality and Accommodation strand of Tourism and hospitality. Most of what is listed is mind maps, with quizzes, flashcard decks, notes and a few flowcharts and slides alongside them. The topics run from who works in a hotel to how a hotel earns and spends money.

Start with people and structure

Begin with the Hotel Staff mind map. It lists roles such as hotel manager, front office manager, receptionist, food and beverage manager, head waiter, cook and housekeeper, along with the qualities each role needs. Then move on to Hotel Positions, which describes entry-level guest service jobs such as front desk clerks, and THE HOTEL GENERAL MANAGER, which sets out responsibilities, skills and goals.

Then operations and money

• Full Service Hotel follows the guest journey through front office, check in and check out, room assignment and bill settlement, with the property management system at the centre.
• Hotel breaks down costs, including staff costs, utilities, rent and repairs.
• YIELD MANAGEMENT and Hotel Revenue Management cover how rooms are priced and sold.
• Distribution Channel Analysis looks at how rooms reach guests.

Using quizzes with maps

Read a map first, then test yourself. The Butler Model quiz uses fill-in-the-blank questions on the first stage, exploration. 2.02 H&T Quiz asks about reservations and overstaying guests, while 2.03 H&T Quiz covers staffing systems and occupied rooms. Go back to the matching map for any answer you miss.

Revise with flashcards

The first flashcard deck lists lodging terms such as hotelier, full-service hotel, limited-service hotel and bed and breakfast inns. Run through it before a quiz so the vocabulary is familiar. Whatever you choose, pick one map today and see how far it takes you.