Flashcards
Thompson Module 4 Flashcards
Flashcards do conjunto (7)
- 1What are the 8 troubleshooting steps?Step 1: Define the Problem
Step 2: Gather Facts
Step 3: Consider Probable Causes
Step 4: Create an Action Plan
Step 5: Implement the Action Plan
Step 6: Observe Results
Step 7: Revise the Action Plan if Problem is Not Resolved
Step 8: Document Solution - 2What are the 4 troubleshooting hardware strategies?Strategy 1: Check the Obvious or Simple Things First
Strategy 2: Trade Known Good for Suspected Bad
Strategy 3: Trade Suspected Bad for Known Good
Strategy 4: Divide and Conquer - 3What are some troubleshooting resources?-Manufacturer’s Diagnostic Software
-Organizational Associates
-User Manuals
-The Internet
-Chat, Telephone, or Email Technical Support - 4What are 5 common hardware issues?-Problems that come and go
-Problems with the motherboard
-Problems with overheating
-Problems with startup
-Problems with hard drives - 5What are 6 common causes of hardware failure?• Drive itself (wear/tear/age/physical damage)
• Data cable
• Electrical system
• Motherboard
• SCSI connection
• Loose connection - 6What are some error messages you can have during problems with hard drives?• No boot device available
• Hard drive not found
• Fixed disk error
• Invalid boot disk
• Inaccessible boot device
• Numeric error codes - 7What are 4 incident types?• Unauthorized probing or browsing
• Disruption or denial of service
• Altered or destroyed input, processing, storage, or output of information
• Malicious software (Malware) designed for the purpose of disrupting, damaging, or gaining unauthorized access to a system.
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- Descrição
- military Thompson Module 4 FlashCards sobre Thompson Module 4 Flashcards, criado por shawn remigio em 15-03-2022.
- Criado por
- shawn remigio
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