Flashcards
HM #1
Flashcards do conjunto (13)
- 1What are the classifications according to?- location
-price
-types of service offered - 2why do we have classification systems?- to inform customers
- a standardized listing for mediaries
- an instrument for marketing + promotion
- an evaluation tool
- a reference for the implementation of public policies - 3what is an organization chart?a systematic representation of the relationships between positions within an organization
*it must be flexible in order to be reviewed and revised yearly - 4what does an organization chart communicate?- communication lines between departments, employees and managers
- hierarchical lines - 5What are the functions of Sales & Marketing?- Sales/Revenue Management/Convention Services/Advertising and PR.
- 6what is the primary goal of Sales & Marketing & what does it research?to promote the sale of hotel products + services.
it researches the marketplace, competing products, guests needs + expectations, future demand - 7What does accounting do? name four examples=> monitors the financial activities of the property
paying outstanding invoices, distributing unpaid statements, collecting amounts owed, processing payroll, accumulating operating data, compiling financial reports, making back deposits and securing cash loans. - 8What does the accounting department d do? Name + explain the four examplesProactively advises + guides the hotel to increase profitability.
Accounts payable – paying incoming bills
Accounts receivable – receiving payments
Payroll – paying the hotel employees
Credit manager – works with groups and events for billing arrangements - 9What does the Cashier do?- Posts revenue centre charges to guest accounts.
- Receives Payments from guest accounts at check-out.
- Coordinates the billing of credit card and direct-billed guest accounts with the accounting division. - 10What is the hotel bill/House Ledger?All the bills of the guest, it's the charges by the guest after checking out
- 11What are the responsibilites of Human Resources?- Recruitment and Selection
- Job Design
- Rewards and Compensation
- Labor relations and safety - 12What is the Engineering and Maintencance Division responsible for?- Maintaining the property's structure and grounds
- maintaining electrical and mechanical equipment - 13What is the Security and Loss prevention?They are the law enforcement, fire and EMS for a hotel
Guest safety
Loss prevention
Security and safety of equipment
Keys
Safety procedures – First Aid
Identification procedures
Informações
- Descrição
- DWG FlashCards sobre HM #1, criado por holamellamotesselatraasa T em 25-02-2017.
- Criado por
- holamellamotesselatraasa T
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