ISO

INTERNATIONAL ORGANIZATION FOR STANDARDIZATION

ISO 9000:2005

ISO 9001:2008

ISO 9004:2000

ISO TS 16949:2000

Describes fundamentals of quality management systems which form the subject of ISO 9000 family, and define related terms. It's applicable for organization, which look for implement quality management systems. Organizations who look for confidence with their suppliers and customers. Consultancy firms.

This technical specification is intended to avoid multiple certification audits and provide a common approach to a quality management system for automotive production and relevant service part organization.

Customer plays a significant role in defining requiriments as inpunts, monitoring of customer' satisfacion, requires the evaluation of information relating to customer perception.

It allows an organization to integrate in a line its own quality management system through the measurements analysis and improvement of processes involving suppliers, organization and customers (supply chain).

PRINCIPLES:

1. Focus on your customers.

2. Leadership.

3. Involve your people.

4. Use a process in systems approach (effective and efficiency).

5. Encourage continual improvement (Kaizen).

6. Get the facts before you decide.

7. Work with your suppliers.