OPC V2

Customer Request

New customer

Sales Management

Y

Introduce the data in the ERP

Request an offer

N

Sales Management

Claim

Y

N

Management of customer complaints

Y

Offer or price OK?

N

END

Sales Management

Missing technical data

Y

Sales Management

Y

N

Conditions of shipping right?

Sales Management

N

The customer is solvent?

Y

Introduce the order in the ERP

Y

Availability of the material

Internal Manufacturing?

N

Purchase

N

Manufacturing

Y

Send Order Confirmation

Order Confirmation

Material in stock?

Internal Manufacturing

N

Purchase

Material Planning

Manufacturing

Capacity planning

N

We receive the information and let to the customer.

National

Y

Execute the delivery note

Warehouse / Shipping

Delivery note / Preparation of delivery

Delivery note signed

Send the invoice to the financial dpt.

Y

Europe

N

Preparation of the delivery

Y

Warehouse / Shipping

Export

N

Preparation of delivery

Warehouse / Shipping

Packing list signed

Invoice

Sales Management

N

Y

Y

END

Introduce the data in the ERP

Order

Order from the

customer

Inform the lead time to the customer

Lead time

If lead time doesn't match with the date required

N