Quality Controls, Checks, and Indicators

Continuous Quality Improvement Program

Institution's improvement plan

Quality Assurance (QA)

Quality Control (QC)

Processes to create standards for service; prevention of problems

Specific activities and techniques used as a corrective tool for lab personnel. Checks and controls.

Strive to guarantee quality service through scheduled reviews that look at:

Timeliness

Applicability

Appropriateness

ERRORS

adopt Process Improvement Techniques (PIT)

Establish QA plans and plans for errors

Plans include FMEA, Six Sigma, Lean, and Root-cause analysis

Quality Indicators

Must be/have:

Measurable

Objective

Specific

Well-defined

Threshold Values

Level of acceptable care that cannot be exceeded