Fluxograma
COACHING FLOW
Conteúdo do fluxograma
SKILL TRANSFER
Role Play, Visual Coach Call Side by side
+ Follow up
Side by side / Monitoring
YES
NO
Recognition - Positive
Reinforcement
DFM
Positive, Side by side, Self-recording, discuss
YES
NO
+ Follow up
Side by side / Monitoring
Reinforcement
Recognition-Positive
SETTING EXPECTATIONS
+ Follow up
Side by side / Monitoring
SMART COMMITMENT
YES
NEW BEHAVIOR
NO
ACCOUNTABILITY
Last Verbal Warning
+ Follow up
Side by side / Monitoring
Same day
YES
NO
ACTION FORM
YES
SET THE EXPECTATIONS
EVERY COACHING CONVERSATION MUST HAVE AN AOF on CCMS
If it is skill or Knowledge Root Cause
Willingness issue
NO
Informações
- Descrição
- Fluxograma sobre COACHING FLOW, criado por Bibiana Obando Lopez em 19-01-2022.
- Criado por
- Bibiana Obando Lopez
- Visualizações
- 2
- Avaliação