103104
Descrição
Mapa Mental por allycooper2893, atualizado more than 1 year ago
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Criado por allycooper2893
quase 11 anos atrás
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BLOCK 5 UNIT 19 : CONCEPTS
- ACCOUNTABILITY
- General Social
Care Council
guidelines
- Care workers =
recognise own training
needs
- Makes care safer
- Makes care safer
- General Social
Care Council
guidelines
- FORMAL ACCOUNTABILITY
- Explicit statements
- Employment contract
- Job description
- Employment contract
- Procedures
- Keeping records
- Keeping records
- Penalties and Rewards
- Disciplinary action / sacked
- Promotion / Bonuses
- Disciplinary action / sacked
- Examining performance
- Review meetings
- Probation period
- Review meetings
- Investigative processes
- Complaints
procedures
- Grievance and
disciplinary
- Complaints
procedures
- Explicit statements
- REAL ACCOUNTABILITY
- Involving care users in planning and delivery
- Planning -
implementation
- review -
monitoring
- Planning -
implementation
- review -
monitoring
- Increase care user
access to knowledge
- Freedom of
Information Act 2000
- E.g. Finding out caesarean
rate at a hospital
- Freedom of
Information Act 2000
- Actions
- Listen carefully
to service users
/ Prioritise their
interests /
reduce power
imbalance / be
honest
- Listen carefully
to service users
/ Prioritise their
interests /
reduce power
imbalance / be
honest
- Lines of
responsibility
- Direct Payments
- Worker is accountable to
service user
- Worker is accountable to
service user
- Direct Payments
- Important = making
care safer
- Involving care users in planning and delivery
- PROTOCOLS AND GUIDELINES
- Organisation specific
- Important to involve service users
- Problems = difficult in practice
- Generally health & social care workers
who create them
- Don't focus on what service users need / want
- Don't focus on what service users need / want
- Problems = difficult in practice
- Important = safe care
- Purpose
- Management
- Protect management / risk management /
litigation / insurance purposes
- Protect management / risk management /
litigation / insurance purposes
- Staff
- Under-skilled staff /
extend nursing /
training / staff
support / team work
- Under-skilled staff /
extend nursing /
training / staff
support / team work
- Improvements
- Standardise care
- Standardise care
- Management
- Organisation specific
- EVIDENCE BASED CARE
- Care is proven it
works
- Research
- Research
- Problems if not based on evidence
- Harm
- Unnecessary interventions
- Wasting resources
- Not necessarily suited to an individual
- Nor acceptable
- Nor acceptable
- Under powers care
workers skills &
experience
- Harm
- Benefits
- Based on research
that works
- Service users have confidence in care
- Workers
up-to-date
- Based on research
that works
- Care is proven it
works
- KNOWLEDGE
BASED CARE
- Organisational
- Practitioner
- User
- Policy community
- Organisational
- INTERNET
- Making care safer
- Accountability
- E.g. Ofsted reports
- E.g. Ofsted reports
- Protocols and
guidelines
- Finding
research
evidence
- Accountability
- No access to
internet or PC =
problem
- Making care safer
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