Quality models

Quality models

1. Quality tools

   • brainstorming
     • group technique to generate original ideas about a specific theme or problem
       • mission
         • Ask the question.
       • Location
         • Give something to write.
       • tracing
         • Tell the group the results
       • people
         • Do not just have experts, invite different people
   • 5 because
     • is to examine any problem by asking the question "why?" to find the root cause of it
       • State the problem clearly
       • Once the probable causes have been identified, the process begins by asking "WHY?".
       • Continue to ask "why" at least five times. Once it is difficult to answer the "why", the probable cause has been identified.
     • During the procedure it is not asked "who", the interest of the technique is the process but not the people involved to establish the corrective causes
   • checklists
     • Examine or analyze the location of defects. Verify the causes of defects
       • aspects to be verified in a process
         • the procedures are followed
         • meets specification
         • Records have been filled
         • There have been some incidents
         • The final product conforms
       • They must be clearly established and include all aspects that can provide data of interest to the organization
   • affinity diagram
     • It is a group technique that helps to understand the structure of a global problem
       • elaboration
         • Define problem
         • Generating ideas
         • Exhibition of ideas
         • Group
         • Summarize
       • the affinity diagram is very similar to brainstorming with the difference that it is grouped to better organize ideas and have better results

2. Model Benchmarking

   • Methodology created by Xerox, born in the United States at the end of the sixties.
     • It is a tool for self-assessment and benchmarking of company performance. process benchmarking
       • planning
         • Identify the needs of the organization. Analyze your operations. Identify and study critical processes. Decide if Benchmarking is required
       • analysis
         • Identifies performance gaps with respect to practical improvements and operating factors that explain the differences
       • integration
         • Look for companies that are worth copying Contact potential Benchmarking partners to recruit your cooperation Pay attention to criticism
       • execution
         • Check the quality of the information obtained (confirm and verify it to ensure the reliability of the data) Correct for non-comparable factors, if any
         • Prepare a plan to achieve potential improvements indicated by Benchmarking
       • maturity
         • Gain internal consensus on study results Redesign your processes to make them more efficient Enter redesigned processes
         • Check the quality of the information obtained (confirm and verify it to ensure the reliability of the data)

3. Model kaizen

   • continuous improvement
     • motivation
     • training
     • productivity

4. model kaizen

   • It is based on the development of a culture, providing participation to all workers, from senior management to staff.
   • continuous improvement
     • cycle PHVA
       • Act
       • check
       • do
       • to plan
     • 5 s´s
       • select classify
       • to hold
       • standardize
       • to coordinate
       • clean

5. Six sigma methodology

   • Induce to know all the processes that integrate a company, and based on the needs of both internal and external customers
     • model
       • define opportunities
       • measure the system
       • analyze opportunities
       • improve the system
       • control the system
   • It establishes a system capable of generating higher incomes, satisfying external and internal customers, ensuring a better competitiveness to obtain tangible benefits in less time

6. balanced scorecard

   • tool that links key strategies and objectives with performance and results across four critical areas in any company
     • financial performance
       • Cost Optimization and Productivity Improvement
     • customer knowledge
       • Relationship of staff to customer
     • internal business processes
       • Culture-climate-motivation.
     • learning and growth
       • Innovation Process