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1091426
Descrição
Mapa Mental sobre Sem título, criado por hannah.ellrott em 24-07-2014.
Mapa Mental por
hannah.ellrott
, atualizado more than 1 year ago
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Criado por
hannah.ellrott
mais de 10 anos atrás
90
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Resumo de Recurso
Making a Cappuccino at home
USER
Level of Experience
Instruction Manual
Manual would need to be written in a way that is easily understood
User would need to have the ability to read and understand instructions
Pictures would be necessary to ensure users of all levels can understand instructions
Language manual is written in
May be influenced by the brand of coffee machine
Take a class in coffee making
Cost of class
User would require money to enrol in class
Time required to complete class
May need to take time off work
Holiday pay
Time off work granted by employer
Number of classes involved
Location of class
Mode of transport
Own vehicle
Cost of petrol
Time taken to travel to location
Parking facilities
Cost of parking
Public transport
Easily accessible
Nearby train/bus station
Cost of tickets
Service hours
Will the means of transport arrive in time for classes
Is there a suitable service to get home after class
Teach Yourself
Online tutorials
Access to internet and computer
Understanding of how to search internet
YouTube Clips
View the site of the coffee machines brand
Understanding of how to use computers
Experimentation
Trial and error approach
Basic understanding of how a coffee machine works
Speak to others who have a similar machine
THE MACHINE
Research coffee various machines
Browse online stores
Access to internet and computer
Able to search on internet
Able to use computer
Visit stores in the area
Play with coffee machines on display
Looks at pros and cons of machines
Decide if machine is suitable for the intended use
Speak to store employees
Explain the type of machine you are looking for
Find out if there have been reported problems with specific machines
Reviews
Talk to others about their thoughts on/experience with various brands
Friends
Family
Collegues
Online product reviews
Purchase coffee machine
Cost
Machine is within budget
Machine is too expensive
Keep saving
Put it on credit card
In-store payment plan
Choose another machine
Compare prices online and in-store
In-store
Visit store
Transport
Own vehicle
Public transport
Choose machine
Pay for machine
Take machine home
User friendly
Simple to use
Level of experience required
Suitable for use at home
Online
Pay for machine
Organise postage
Pay for postage
Courier company
Delivery drivers
May need to organise delivery insurance depending on value of machine
Type of coffee machine
Semi-automatic machine
Barista manually controls the amount of coffee using a switch
Less expensive machine
Automatic machine
Machine is pre-programmed to regulate the amount of coffee/water required
EQUIPMENT
Coffee machine
Grinder
Separate from machine
Program to grind coffee to desired consistency
Electric grinder
Requires own source of electricity
Manual grinder
Follow instructions to use correctly
Steam Wand
Follow instruction manual
Use thermometer to achieve correct temperature
Clean regularly
Group Head
Firmly pack coffee
Refer to instruction manual
Maintenance
Descaling machine
Purchase descaling agent from store
Use as per instructions
Clean steam wand after each use
Wipe over machine to remove excess coffee
Electricity
Test & Tag
Ensure all is well maintained
INGREDIENTS
Coffee
Type of coffee
Ground coffee beans
Coffee beans
Grind using coffee grinder
Electric coffee grinder
Requires electricity
Grind coffee to correct consistency
Read grinder manual
Trial
Grind coffee to different consistencies to determine which works best for coffee machine
Is it suitable for coffee machines
Storage of beans
Read packaging to see how to store correctly
Purchase
Check expiration date
Milk
Purchase
Check expiration date
Type of milk
Can effect how milk froths
Full cream
Skim
Soy
Storage
Refrigeration
Temperature control
Thermometer in fridge to monitor temperature
Long-life milk
Check expiration
Optional additions
Sugar
Purchase
Check expiration
Storage
Store as recommended on packaging
Chocolate powder
Purchase
Check expiration date
Storage
Store as recommended on packaging
MANUFACTURING
Design
Materials
Heatproof
Durable
Economic
Dishwasher safe parts for easy cleaning
User friendly
Mindful that this is for use in a home environment
Users may have little to no experience using a coffee machine
Easy to understand manual - including pictures
Safety instructions
Warning labels - 'careful - hot surface' etc.
Overall look
Compact - for use at home, not commercially
Removable parts for easy cleaning
Production
Warehouse for mass production
Machines to aid in building coffee machines
Programmed by trained persons
Training for employees to operate machinery
Regular safety meetings
Quality control
Training for employee in charge of quality control
Cost
Cost of materials
Employees
Wages
Taxes
Superannuation
Holiday pay/sick leave
Training
Advertising
Television
Radio
Posters
Online
Distribution
Freight company
Drivers
Training
Delivery vehicles
Costs (petrol/insurance etc.)
Delivery routes
Road conditions
Driver safety
Stores
Advertising
In-store
Television
Position
Shelf space
Pricing
Competitive
Room to move
Variety of stores
Big W, Harvey Normans etc.
PROCEDURE
#1 -Turn machine on
Allow machine to heat up
#2 - Prepare coffee beans
Use grinder to achieve desired consistency
Firmly pack ground coffee into group head
Secure group head in coffee machine
Coffee machine produces shot of coffee into mug
#3 - Prepare milk
Pour milk into stainless steel jug
Use steam wand to froth milk
Thermometer to achieve correct temperature
#4 - Pour milk into mug
Add sugar if required
Sprinkle with chocolate powder
Mechanical System
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