Performance rating process

Performance rating process

1. 360º feedback

   • Peers, supervisor, vendor/supplier, customers and subordinates evaluate an employee

2. Supervisors (maximum performance) avoid evaluating subordinates

   • Desire to avoid giving negative feedback for fear of creating hostility in the workplace
   • Fear of experiencing the dissatisfaction the process can cause incumbents
   • Fear that they may be challenged on their evaluations
   • Fear that they may become a party to a lawsuit brought by an incumbent charging unfairness

3. Peers (typical performance)

   • immediate interactions
   • Source of performance information valuable for nonadministrative purposes

4. Self-ratings

   • The individual is asked to fill out a form, as well as the supervisor

5. Subordinate ratings

6. Customer and supplier ratings

   • Customer-oriented behavior
   • Fill out the employee’s performance profile

7. Rating distortions

   • rating errors

8. Central tendency error

   • Being safe by not picking a more extreme score on a scale

9. Leniency/Severity error

   • raters who are unusually easy or unusually harsh

10. Halo error

11. Motivated distortions

12. Administrative training

13. Psychometric training

    • Involves making the raters aware of the common rating distortions

14. Frame-of-Reference Training

    • A rater needs a context for providing his or her rating a frame.
      • providing information about the multidimensional nature of performance
      • making sure that the raters understand the meaning of the anchors on the scale
      • practice rating exercises of a standard performance in videotape
      • providing feedback on that practice exercise

15. Reliability

    • inter-rater reliability of performance ratings
    • first-level supervisor: day-to-day behavior
    • Second-level supervisor: results of behavior or of extreme behavior

16. Validity

    • Rating scales
      • Appropriate structural characteristics
      • Consideration of the meaning of performance in the organization