Performance Management and Appraisal

What this page covers

The resources here follow performance management from its aims to the appraisal interview. Mind maps make up most of the page. Several of them break the topic into steps, so you can see how one stage leads to the next.

• Definitions and aims, as in the mind map on the aims and objectives of performance management strategies, which refers to Armstrong and Baron (2009).
• Setting standards and measuring work, including the notes Setting Performance Standards and Measure & Maintain Performance.
• Appraisal methods, the appraisal process, appraisal errors and the appraisal interview.
• Feedback and reward, including 360 degree feedback and Advantages and disadvantages of PRP.

Where to start

Begin with the mind map on the aims of performance management strategies, then open Strategies to improve performance. Together they set out what performance management is and how a system is developed. Next, read Lecture 2: Performance to see how performance, effectiveness and productivity are defined.

Moving on to appraisal

Once the basics are clear, open Chapter 6 Performance Appraisal. It lists steps such as developing performance standards, complying with the law, choosing the right appraisers and training them. The Performance review map adds the reasons for a review and how to decide who will evaluate. After that, look at the maps on appraisal methods and on appraisal interviews and errors.

Using maps and quizzes together

Read a map first, then close it and try to recall its branches. After that, check yourself. The quiz Chapter 9 Performance Management and Appraisal is a good first test, and Performance Management Quiz gives you another. The flashcard deck CHAPTER 06 - KEY TERMS covers terms such as balanced scorecard, graphic rating scale and peer review. Use it to fix the vocabulary. If a quiz question surprises you, go back to the matching map and read that branch again.

Where this unit fits

This unit sits in the strand Developing and Managing Performance, within the subject Human resources. Pick a map that matches what you are studying this week, and try a quiz when you are ready.