KNOWLEDGE MANAGEMENT STRATEGY

KNOWLEDGE MANAGEMENT STRATEGY

1. OBJECTIVES

   • continuos improvement
   • innovation
   • reuse
   • organizational learning

2. COMPONENTS

   • an articulated business strategy
   • a description of knowledge
   • an inventory of available knowledge resources
   • analysys of knowledge leverage

3. KNOWLEDGE AUDIT

   • identifies the core information and knowledge needs
     • owner
     • users
     • uses
     • key attributes
   • purpose
     • knowledge status
     • knowledge health
   • do interview with stakeholders
     • create a knowledge map

4. GAP ANALYSIS

   • locate any gap in knowledge
     • with
       • survey
       • interview
     • the result will be a document
       • knowledge Management Strategy

5. KM STRATEGY ROAD MAP

   • cover 3-5 year
   • identifies
     • processes
     • people
     • products
     • assets
     • services
     • organizational memory
     • relationship

Imagens e arquivos do mapa